Overview
SLC have a fantastic opportunity for a Customer Experience (CX) Analyst to join the Customer Comms and Marketing department, on secondment, until 31st March 2026. In this role you will play a critical role in the continuous transfer of information between projects and delivery teams. Our team of analysts are active across all business areas and initiatives and provide subject matter expertise to guide and shape all projects and BAU activities.
Responsibilities
* Provide subject matter expertise to guide and shape projects and BAU activities; act as a bridge for information transfer between projects and delivery teams.
* Support cross-functional, multi-disciplinary project teams and contribute to planning and delivery efforts.
Qualifications and Requirements
* Extensive research, analysis and problem-solving skills.
* Excellent verbal and written communication skills.
* Excellent planning, negotiation, and organizational skills, preferably with experience of managing or participating in projects with complex and conflicting requirements.
* Experience of working across different project methodologies, including the ability to prioritise time and workload.
* Experience of working with cross-functional, multi-disciplinary teams.
* Previous experience of working as part of a multi-disciplined project team would be desirable.
* Successful candidates must undergo a criminal record check.
* People working with government assets must complete baseline personnel security standard checks.
About the Company
Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.
Values
Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:
* Honesty: We act with integrity and transparency, sharing information openly and addressing challenges with courage.
* Empowerment: We enable people to take initiative, make impactful decisions, and continuously learn and grow.
* Accountability: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.
* Respect: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.
* Trust: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.
These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.
Benefits
Alongside your salary of £38,216, Student Loans Company contributes £11,071 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:
* 28 days annual leave plus 8 public holidays
* Option to buy/sell annual leave
* Flexi-time and enhanced flexible working options available
* Option to join the Civil Service pension scheme
* Life insurance cover for 4 x annual salary
* Enhanced company sick pay and family leave including maternity, paternity and adoption
* Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme
Legal and Hiring Notes
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.
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