Overview
Sales Assistant to play a vital role in delivering an exceptional shopping experience. The role offers opportunities for career development and progression within JD Group, a leading omni-channel retailer in Sports Fashion, Outdoors and Gyms.
Responsibilities
* Provide exceptional customer service by greeting customers warmly and ensuring they receive the best experience.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organized according to brand guidelines.
* Support store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive KPIs including Units, Conversion, ATV, UPT, and upselling/cross-selling targets.
* Maintain a high Net Promoter Score (NPS).
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* Positive attitude toward a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities for personal and career development.
* Confident interpersonal and communication skills; thrives in social interactions with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts through the TELUS Health benefits platform, with access to counselling services and digital health and well-being advice.
* Health cash plans and a range of internal development courses for personal and professional growth.
* Access to apprenticeships and accredited qualifications (England Only) – Earn while you learn.
* Discounted gym memberships at JD Gyms.
* Access to colleague networks and opportunities to volunteer with JD Foundation; employer engagement forums to drive positive change.
* Incremental holiday allowance and ongoing staff discounts on JD Group brands and other opportunities for development.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail
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