Description To pro-actively assist external adjusters with handling claims from a variety of High Net worth Insurers and Private Clients, in a manner that supports efficient and effective settlement for the policy holder. To add value to the customer journey by providing sound technical advice and keeping the policy holder informed at key stages. To efficiently enhance the day to day work of the external HNW designated loss adjusters by keeping a healthy balance of communication between all parties Responsibilities To deliver a first class end to end claims handling service – assisting the handling adjusters with progressing claims efficiently and fairly in a manner that supports the customer and partners our insurer clients brand and values. To investigate the nature of the claim with the policy holder, establish policy cover and set a strategy for resolution by working in tandem with the Loss Adjuster understanding each individual demand and likely outcomes. To really understand what matters to the customer and put this first - agree visit details and sticking to a strict SLA, undertake pre visit actions such as appointing suppliers, arranging alternative accommodation etc. To identify and understand the nature of any blockages and failure demand – take ownership of issues to identify problem at root cause and adopt getting it right at first time principle to enhance customer experience. To ensure that time spent adds value to the claims life cycle – undertake value work to actively progress claim, control costs and reduce indemnity spend. To take sole responsibility for every claim personally handled – ensure parties are kept informed and work closely with Adjuster and suppliers to build on end to end flow. To build strong relations with colleagues, brokers, and suppliers to ensure seamless claims handling service. To capture feedback and continuously look for systems improvement to enhance the overall claims handling process. To promote the Company’s ethics and values and focus on first principles of getting it right for the customer. Qualifications Occasional travel to other UK offices may be required Post holder will be required to liaise with internal colleagues and external stakeholders– Policy Holders, Clients, Brokers, Suppliers Previous experience in handling any High Net worth Claims is advantageous. Ideally possess Insurance qualification but essential to show commitment to study and gain knowledge. Sound technical knowledge of principles of insurance and insurance products and services. General knowledge and understanding of insurance regulation and laws which affect insurance practice. Knowledge of the claims handling process Occasional travel to other UK offices may be required Post holder will be required to liaise with internal colleagues and external stakeholders– Policy Holders, Clients, Brokers, Suppliers