Service Coordinator HVAC – Emtec Climate Solutions
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As a Service Coordinator at Emtec Climate Solutions, you’ll play a pivotal role in keeping our HVAC operations running seamlessly. You’ll oversee reactive callouts and planned service work, manage engineer schedules, logistics, job tracking and client communications to ensure tasks are completed to our high standards. Working closely with the Service Manager, you’ll take ownership of day-to-day administration and scheduling, ensuring resources are allocated efficiently, SLAs are met and our customers receive a first-class service every time.
* Owning the daily operations of the service schedule
* Act as the first point of contact for reactive callouts and service requests
* Allocate engineers to jobs based on skillset, availability and location
* Schedule and manage planned preventative maintenance (PPM) visits
* Raise and issue job sheets, RAMS and other documentation
* Track daily job progress, and chase outstanding works and paperwork
* Order parts, liaise with suppliers and manage delivery logistics
* Keep clients updated on job progress, delays and completions
* Support the invoicing process with timely and accurate job information
* Escalate issues and complaints when necessary
* Update JobLogic or similar job management systems with accurate notes
What We’re Looking For
* Minimum 2 years experience in Service Coordination, Scheduling, or Admin (HVAC, M&E, FM or construction is essential)
* Understanding of RAMS, permits and other H&S documentation
* Confident liaising with Engineers, suppliers and clients
* Strong organisational and multitasking abilities
* Excellent verbal and written communication skills
* Proficiency with Excel, Google Sheets and job management tools
* Proactive, solutions focused and able to work in a fast-paced environment
* Familiarity with JobLogic, SimPRO, or similar systems (preferred but not essential)
Benefits
* 25 days annual leave, plus bank holidays
* Company bonus
* Company pension scheme
* Health and wellbeing programme
* Life insurance
* On-site parking
* Career development opportunities in a growing business
About Us
Emtec Climate Solutions is a leading HVAC specialist based in Warrington, delivering high-quality service, maintenance, and installation solutions for commercial and industrial clients. We pride ourselves on professionalism, customer care, and operational excellence.
Apply now!
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