We are seeking an organised and detail-focused System & Project Officer to provide systems and operational support within the Asset Management & Maintenance Service.
The role supports repairs systems, performance monitoring, and service processes, working with managers, officers, and contractors to assist the effective coordination of repairs activity.
* Monitoring and maintaining electronic repairs systems and work schedulers to support efficient allocation of work and achievement of agreed timescales
* Coordinating repairs activity and supporting the adjustment of workloads and resources to assist service delivery
* Producing performance, statistical, and operational information to support managers and service reporting
* Providing systems, technical, and administrative support to Repair Managers and Neighbourhood Repair Officers
* Supporting staff and contractors with system use, including inductions, training activity, and resolving system-related issues
* Supporting service processes including procurement activity, asset and transport records, compliance awareness, and customer communication
Requirements for the role
* GCSE Grade C or above (or equivalent) in English and Mathematics
* Experience in a systems, planning, or operational support role within a busy service environment
* Good organisational skills, with the ability to work accurately, manage competing tasks, and work to agreed timescales
* Ability to produce reports, statistical information, or performance data to support service activity
* Good communication skills, with the ability to work effectively with internal teams, external partners, and customers
If you are a methodical and reliable individual with strong systems and organisational skills, we encourage you to apply and support the effective delivery of the Asset Management & Maintenance Service.
For an informal discussion, please contact Alex Isherwood on alex_isherwood@sandwell.gov.uk
To apply please click the Apply Now link below.
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