Job description
Job Title: Personal Lines Account Handler
Location: Westbourne, Dorset (with travel to Head Office and Dorchester Office as required)
Hours: 8:30am – 5:00pm, Monday to Friday
Salary: £26,000 - £30,000 (Neg DOE)
Bonus structure
* We do offer hybrid working for this role, which is 4 days in the office 1 days at home (The home day is Wednesday)
About the Role:
We are seeking a proactive and customer-focused Personal Lines Account Handler to join our Westbourne team. You'll be responsible for managing a portfolio of personal insurance clients, handling new business, renewals, and mid-term adjustments while maintaining strong client relationships and ensuring compliance with FCA regulations.
Key Responsibilities:
* Manage personal lines client accounts from quotation to renewal
* Achieve individual sales and retention targets
* Deliver outstanding customer service and resolve enquiries and complaints promptly
* Ensure accurate documentation and system records
* Maintain compliance with industry regulations and internal procedures
* Support premium collection and liaise with accounts on queries
* Work towards or hold the Certificate in Insurance and complete ongoing CPD
About You:
* Previous experience in a similar insurance role (Desirable, not essential)
* Excellent communication and organisational skills
* Strong attention to detail and client-focused attitude
* Knowledge of FCA regulations and personal lines insurance (Desirable, not essential)
* Able to work independently and as part of a team
* Enjoy working towards KPI sales and business targets
- Bonus structure
- Parking
- Great Location
This is a great opportunity - apply today!
Cowell Recruitment Ltd is an equal opportunities recruitment agency. E&OE. Only candidates with Full Right to Work (RTW) and residing within 30 minutes of the location will be considered for this role.
Job Types: Full-time, Permanent