About the Role
The Sales Order Administrator plays a key role within the Business Development function, supporting the commercial lifecycle of repeat business from quotation through to order entry and acknowledgment. The role is responsible for ensuring accuracy, commercial alignment, and customer clarity across all repeat orders, quotations, and re cost activity.
Working closely with Sales Management, Planning, and Management Accounts, the post holder will create and manage commercial proposals that meet customer requirements while aligning with Mettis' profitability, delivery, and compliance objectives. This role requires attention to detail, commercial awareness, and effective communication across internal and external stakeholders.
As a condition of employment successful candidates are required to satisfy ITAR (International Traffic in Arms Regulations) compliance and must fulfil the following before commencing this role:
* Currently hold the legal Right to Work in the UK
* Provide a consistent 5 year UK domicile
* Pass Drugs & Alcohol screening at the start of their Mettis employment
Core Responsibilities
* Complete the sales order entry and order acknowledgment process in line with company procedures
* Act as the commercial point of contact for all repeat business customers
* Create, submit, track, and manage commercial proposals and quotations for repeat items
* Own and manage all re cost activity for repeat orders, ensuring transparency and accuracy
* Track, manage, and close out commercial discrepancies through the re cost process
* Maintain sales order and quotation tracking systems in accordance with agreed processes
* Monitor, report, and support improvement of agreed business KPIs
* Support achievement of business upside, engineering services, and premium services objectives
* Work collaboratively with the Planning team to ensure quoted lead times are realistic and achievable
* Liaise with Sales Management and Management Accounts to ensure quotations meet or exceed profitability objectives
Safety Responsibilities
* Comply with EHS and legislative standards
* Adhere to PPE and all safety policies and procedures
* Participate in risk assessments and near miss mitigation activities
Quality Responsibilities
* Ensure all commercial activities are completed accurately and to required standards
* Deliver tasks right first time in accordance with internal processes
* Support high quality customer service across all repeat business activities
Delivery Responsibilities
* Complete tasks within agreed timescales
* Ensure timely conclusion of order entry, quotations, and re cost activities
Cost Responsibilities
* Identify cost saving opportunities without detriment to service, quality, or delivery
* Support margin protection through accurate quotation and re cost management
People Responsibilities
* Maintain professional written and verbal communication with internal and external customers
* Work in compliance with all Mettis policies and procedures
Business Responsibilities
* Act as an ambassador for Mettis Aerospace
* Role model the Company's Vision, Mission, and Values
Required Skills
* Experience in a commercial, sales administration, or order management role (Manufacturing or Aerospace desirable) or transferrable experience
* Proficiency in Microsoft Office applications, particularly Excel and Outlook
* Experience using ERP systems (EFACS or similar advantageous)
* Commercial awareness and attention to detail
* Effective problem-solving capability
* Clear and confident communication skills
* Ability to manage customer relationships professionally
* Planning and workload management skills
* IT and data accuracy capability
* Familiarity with quotation tracking and KPI reporting
* Awareness of lean tools and continuous improvement principles
Job Type
Full time, Permanent
Location
Redditch, Worcestershire (on site, 5 days)
Hours
M-T 07:30 - 16:30 & F 07:30 - 12:30
Benefits
* Pension: 3% Employer & 5% Employee contribution
* 33 days holiday including 8 statutory Bank Holidays per annum
* Employee benefits, rewards, and wellbeing platform (Perkbox)
* Free on site parking
* Cycling to work scheme
* Company events
* Employee referral programme
* Sick pay
Equal Opportunity Statement
Mettis Aerospace is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued and supported.
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