Operations - Bank Account Management Specialist
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Company Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
Role Description
Do you like working in a team and building relationships? Do you have a curious mind? If so, you would fit right into the Bank Account Management team.
Right now, we are looking for someone smart to join the team. We focus on the effective set-up, maintenance and closure of bank accounts and resolve complex bank account queries, providing technical support and consulting on a variety of topics across functional and business support lines. This is an excellent opportunity for a highly motivated individual to be part of a growing and evolving team. You will be able to apply critical thinking and an investigative mind set to review and remediate issues. This role offers a high level of visibility as you will work with a number of other internal teams to provide seamless delivery and support to a range of stakeholders.
Responsibilities Include
* Bank Account opening, closing, maintenance, migrations and dormancy reviews
* The operational set-up and maintenance of bank accounts
* Responsible for supporting the attestation and certification processes
* Challenging the teams processes and generating ideas to streamline workflows
* Builds relationships with key stakeholders to improve processes
* Responsible for managing the bank account management inbox
* Gatekeeper for bank account related queries
* Support the implementation of a standardised operating model and framework for Bank Account Management within Global Market Operations
* Responsible for ensuring adherence to the Bank Account policy
* Resolution of exceptions and escalation to ensure the teams processes are completed in a timely manner
What We Are Looking For
* Analytical skills including data reconciliation and interpretation
* Excellent organizational skills - ability to switch between tasks and to prioritize work effectively
* Excellent communication skills - ability to run effective meetings and engage knowledgably and confidently with different stakeholders across the organization, building relationships with both internal and external clients
* Logical approach to problem solving and a hunger for process improvement
* Good sense of judgment, knows when to elevate and how to manage senior management expectations
Benefits Of Working At Bank Of America
* Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
* Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
* 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
* The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
* Use of a flex fund to use towards benefits
* Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
* Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
* Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Irelands most iconic cultural institutions
* Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
Good conduct and sound judgment are crucial to our long-term success. Its important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
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