The Opportunity: We're looking for a Desktop Support Analyst / ServiceDesk Analyst with good 1st / 2nd Line Support skills to join a fast growing business in central Basingstoke. It's a hybrid role with 3 days in the office and 2 from home and you'll be providing support to approximately 300 users (but growing rapidly). It's a highly customer facing role that involves engaging with staff at all levels up to the C Suite so you'll need to be a confident, professional and friendly communicator who can take ownership of problems and provide a high quality support service. The team pride themselves on providing a high rate of first-time fix and you'll have the opportunity to upskill and develop your career with them. IT is delivered through a hybrid (multi-cloud) infrastructure and you'll be providing reactive support for issues as well as proactively looking at service improvements and getting the opportunity to work on a number of projects. The Person: You'll be an experienced Desktop Support Engineer or Helpdesk / ServiceDesk Analyst wanting to challenge yourself and improve technically. You'll have a range of skills including some (but likely not all) of the following: - Understanding of the Windows 10 Operating System and Office365 - Knowledge of device build, configuration and management and exposure to Intune, Autopilot and SCCM - Experience in Identity Management within Azure / Azure Active Directory - The ability to build and configure laptops - Experience of supporting and troubleshooting Mobile Devices - Basic Networking knowledge - TCP/I, DNS, LAN / WAN, Routers, Switches - Patching Solutions - Automox / WSUS - Helpdesk packages such as Jira / ServiceNow - Azure / AWS - Telephony Systems As mentioned above, the role does require travel to the Basingstoke site 3 days per week and the salary on offer is circa £30-32k on-call of approximately £4k, 10% bonus and an excellent benefits package.