Community Safety Officer (12m Parental Leave FTC) Salary: £41,039 Excellent Benefits Location: High Wycombe / hybrid working (2 days office & 3 working from home) Are you passionate about tackling anti-social behaviour (ASB) and making a real difference in communities? We're looking for an experienced Community Safety Officer to join our dedicated team on a 12-month FTC, this is a newly created role following a period of growth within the organisation. This role is central to our ASB response, managing a varied caseload including the most complex and serious incidents, while providing vital support to customers, colleagues, and external stakeholders. Operating within a hybrid model (two days in the office and three days working from home), you'll play a key role in delivering our ASB service, ensuring cases are handled promptly, professionally, and with a strong focus on customer satisfaction. Ideally, you'll bring previous experience in managing ASB cases within a housing context, along with a solid understanding of the legislation and tools available to resolve these issues. Key Responsibilities Manage a caseload of ASB cases, including complex and high-risk incidents. Build strong relationships with customers, colleagues, and external partners to deliver positive community outcomes. Utilise all available tools and enforcement methods to resolve ASB cases swiftly and effectively. Prepare legal notices, witness statements, and case documentation; represent Paradigm in court when required. Deliver a customer-focused ASB service in line with our policies and procedures. Collaborate with internal teams such as Housing and Rent Recovery to ensure seamless case handling and resolution. Attend multi-agency meetings and represent Paradigm in discussions with local authorities, police, and other key partners. What We're Looking For We're seeking someone with excellent communication skills and the ability to manage and prioritise a complex ASB caseload. You'll need to be confident when dealing with challenging behaviour and experienced in preparing case reports and legal documentation. Experience within the housing sector, particularly in ASB management, is preferred, as is the ability to work flexibly and collaboratively. Your success in this role will depend on your ability to work effectively with a range of stakeholders and develop practical, problem-solving responses to ASB issues. A strong understanding of landlord and tenant law and its application to tenancy and ASB management is essential. Why Join Us? While this role is offered as fixed-term contract, in a business of our size and with the transformation we're undergoing, there's potential for extension or other opportunities to arise. Many of our talented colleagues began their journey with Paradigm in temporary or interim roles and have gone on to build successful careers here. Even if a longer-term opportunity doesn't materialise, you'll gain valuable experience that will enhance your employability in this and related fields. Further Information For the full job description and person specification, please see the attachment at the bottom of this page. If you have any queries about this vacancy, please email? and we'll respond as soon as possible. If you are reviewing this vacancy on a job board, you will have to visit our websites careers page to download the job description as job boards do not allow us to upload job descriptions alongside an advert listing. As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria. Please include in your covering statement how you meet the criteria so we can give your application the consideration it deserves. Thank you for your interest in Paradigm Housing Group. Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.