Overview
At Jacobs, we’re challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.
Role
We’re looking for a forward-thinking and relationship-driven Client Account Lead to champion strategic growth and deepen partnerships with our largest clients in the South East of England - Transport for London (TfL) and the East West Railway Company (Oxford- Cambridge Corridor). This is a truly exciting growth opportunity as we continue to deliver across markets.
Responsibilities
* Act as the trusted advisor and primary point of contact within Jacobs for Transport for London, and the East West Railway Company
* Lead the development and implementation of a Client Account Growth Plan, co-created with the client, that aligns with Jacobs’ "Challenge Accepted" Strategy, European Roadmap, and global market priorities
* Lead the capture of major new business and renewal of existing agreements, working closely with Capture Managers and Project Managers to deliver value
* Build strong internal networks across Jacobs’ regional and global rail and transportation teams, Market Solutions, Operations, and MarComms to deliver integrated solutions
* Coordinate executive engagement and zippering strategies, ensuring Jacobs’ senior leaders are aligned and visible to the client
* Actively promote Jacobs’ thought leadership, ESG commitments, and digital innovation agenda within the client organisation and across the aviation sector
* Partner with clients to co-create solutions that address their toughest challenges, leveraging Jacobs’ global expertise and market-leading capabilities
* Work with our client delivery directors to provide senior oversight of project execution plans, ensuring technical excellence, safe delivery, and a consistent client experience
* Identify and mitigate risks, champion ethical practices, and uphold Jacobs’ values in every client interaction
What you’ll need
* Proven experience in client account leadership or strategic business development, with a passion for transportation projects, especially in the rail / passenger transport or major programmes sectors
* Recognised industry presence with established relationships across these clients, or in the sector with key stakeholders, such as Network Rail or the Department for Transport
* Strong commercial acumen, with the ability to shape strategy, influence stakeholders, and drive profitable growth
* Demonstrated ability to lead cross-functional teams, mentor others, and foster a collaborative, agile, and high-performance culture
* Experience with client management frameworks, governance processes, and digital tools such as CRM or CSP platforms
Join and culture
Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits, and opportunities, from well-being benefits to our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place.
We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we’re more connected and creative. We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose, and belonging. We are a disability confident employer and welcome applications from candidates who may require flexible working or who may not meet all the listed requirements for a role.
Job details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Other
* Industries: Civil Engineering, Design Services, and IT Services and IT Consulting
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