2nd Line Support Analyst x 2/3 - New (REFBJ19)
2nd Line Support Analyst x 2/3 - New (REFBJ19)
A high-profile organisation, recognised as a leader in its field, is seeking multiple 2nd/3rd Line Support Analysts due to ongoing growth.
Suitable candidates will possess the following:
* Strong experience in IT support
* Professional, friendly approach with the ability to perform well under pressure
* Punctuality, attention to detail, and excellent written and verbal communication skills
* Good troubleshooting and problem-solving skills
* Enthusiasm to learn and develop new skills
* Network & Firewall knowledge and troubleshooting abilities
* Windows Server administration experience
* Knowledge of virtualization software and cloud services (Azure/AWS) is highly beneficial
The key duties include:
* Supporting clients, ensuring ticketing procedures are followed, and keeping clients informed
* Diagnosing support cases with team assistance
* Proactive maintenance of client networks using support tools
* Managing new workstation builds and user setups
* Participating in technical projects, client meetings, and onsite support
* Collaborating with the team to implement policies and procedures
* Assisting in training and developing junior team members
We offer an excellent benefits package, including comprehensive training and development opportunities!
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