Medical Administrator and Care Coordinator
We are seeking a dedicated, highly organised GP Administrator to support various back-office administrative functions including patient registration, prescriptions and document management.
The successful candidate will have at least a year's experience working with GP systems and patient services. They will have skills and experience in working closely with a team, communicating effectively with patients, working with a variety of IT systems and providing excellent customer care.
Excel skills are essential, as is a willingness to learn and to seek guidance from clinicians and administrators when unsure. We are looking for someone with initiative and a drive to make things work. Candidates will need to be comfortable with a flexible approach to tasks and be proactive in solving problems. They must be able to engage positively with patients and colleagues.
This is an exciting opportunity for the right person to join an enthusiastic and dedicated team, to further enhance our ability as a GP practice to provide high quality, effective patient care.
Please note that remote working is not offered for this post.
Main duties of the job
The Administrator will play a pivotal role in supporting the smooth and effective operation of Stanwell Road Surgery by performing a wide range of administrative tasks. This role requires proficiency in Docman tasks & coding, EMIS, summarising medical records, patient registrations, and various other administrative responsibilities essential to the healthcare environment.
The successful candidate will interact with patients on a regular basis, and will need to project a positive, professional and helpful image at all times. Close collaboration with teams is key and will be the enabler to developing in the role.
About us
The practice cares for 9,000 patients from a diverse population.
We are a large, hardworking General Practice with a multi-disciplinary Team which includes Pharmacists, Practice Nurses, Healthcare Assistants, Physician Associates, GPs, along with a supportive and experienced administrative Team. We enjoy and feel positive about modern General Practice but also strive to ensure a healthy home/work balance. We are active members of our Primary Care Network and support the ethos behind this.
Job responsibilities
There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Efficiently manage and process medical documents using DOCMAN software.
Accurately code and categorise patient records in compliance with relevant guidelines.
Utilise EMIS software for patient records management and scheduling.
Ensure data accuracy and update patient information as necessary.
Assist in summarising medical records and reports as needed.
Facilitate the registration process for new patients, ensuring completeness and accuracy of documentation.
Assist with verifying patient insurance information when necessary.
Answer incoming calls professionally and assist callers with inquiries or direct them to the appropriate staff member.
Scan and digitally file incoming letters and documents for easy retrieval.
Generate reports and statistical data as required by the medical centre.
Ensure accurate coding of medical procedures and diagnoses.
Manage the flow of pathology reports, ensuring timely review and distribution to relevant medical professionals.
Organise and manage documents related to out-of-hours patient care.
Handle email correspondence efficiently and respond to inquiries or forward them to the appropriate personnel.
Assist with general administrative tasks such as filing, data entry, and maintaining office supplies.
Undertake any other administrative tasks and responsibilities as required by the medical centre to support the efficient operation of the practice.
If changes to the job become significant, the job description should be reviewed formally by the Operations Manager / Practice Manager and the post holder.
Person Specification
Experience
* Experience of working with the general public
* Experience of working in a healthcare setting
* Experience of administrative duties
* Experience of medical terminology
* Experience with Docman
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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