Join to apply for the Medical Expert Liaison Specialist role at Express Solicitors
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Join to apply for the Medical Expert Liaison Specialist role at Express Solicitors
About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
Ontime Reports
About Us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
The Role
Ontime Reports Ltd are a specialist provider of business and legal support services to Express Solicitors. Our highly skilled team obtain medical records, expert reports and arrange treatments, investigations and surgeries for our personal injury and clinical negligence clients. Our specialist team make a real difference to injured peoples’ lives, through our passion for client care.
We are currently seeking to recruit an Expert Liaison Specialist to join our Ontime Medical Agency. This is an exciting opportunity for a talented person to lead the expert liaison team and work closely with our advice team in ensuring we are able to meet our clients’ varied requirements.
This will be a diverse job role in which you will be managing all aspects of the Expert Liaison work. Additionally, you would be required to assist Ontime’s Manager in maintaining good expert relations on an adhoc basis.
Responsibilities
* Overseeing the maintenance of the expert database
* Identifying areas of growth potential for new marketing
* Delegating tasks
* Training and development of our expert liaison team
* Detailed and Systematic Research in specialist cases
* Consider queries relating to contracts, terms and costs
* Developing and refining case management systems
* Supporting Ontime Manager with Adhoc handling of queries and complaints.
* Communicating with Solicitors, Experts and Ontime file handlers
* Conducting monthly one to ones with expert team
* Conducting annual appraisals for expert team
Person Specification
* GCSE Maths and English at Grade C or above, or equivalent
* Knowledge of Microsoft Office packages including Word and Outlook
* Ability to be self-motivated and lead a team
* Administrative experience
* Excellent written and spoken English with the ability to have high levels of accuracy and attention to detail.
* Ability to always maintain client confidentiality
* Ability to deal with high volumes of work and manage conflicting priorities.
* High levels of accuracy and attention to detail
* Experience of dealing with clients on the telephone
* NVQs or qualifications in business administration is desirable
* Previous experience of mentoring or leadership
* Previous experience in a customer service environment
* Experience of working in a medical setting, law or legal services firm would be of a distinct advantage.
Salary & Hours
* A salary of £26,333.31
* Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
Benefits
Hybrid Working
Hybrid working pattern after probation.
23 Days Holiday
Rising to 26 days, plus bank/public holidays.
Extra Holidays
3 holiday buy backs and an extra day for your birthday after service length requirement.
Looking After Your Health
Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.
Looking After Your Well-being
24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
Work Life / Balance
Active social committee with generous departmental and firm-wide social budget.
Recruitment Process
Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Legal and Other
* Industries
Legal Services
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