We are looking for an Acoount executive to work with one of our clients located in the UK: a company that provides a broad spectrum of both personal and commercial insurance products. The purpose of the role is to provide quotations for New Business and Renewals to assist the Branch and be a referral point for the Assistants.
The role requires dealing with clients over the phone and via e-mail to ensure retention and sales targets are maximised, through the provision of efficient communication & negotiation skills.You will need to have good judgement, be analytical, have great attention to detail, be flexible,self motivated, driven & deliver excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual.
Tasks
* Adhere to all company policies and procedures.
* Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
* Deliver excellent customer service whilst meeting customer requirements efficiently &effectively for New Business.
* Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client's demands and needs.
* Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.
* Calculate New Business premiums in accordance with the specific carrier risk appetite and guidelines or liaise with insurers for all non-delegated authority business.
* Ensure that telephone calls are answered & dealt with promptly & efficiently.
* Maintain thorough and accurate records of all customer interactions.
* Identify complaints and refer to the necessary complaint handler.
* Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.
* Required to be a referral point within the Branch.
* Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
Requirements
* Competent in windows-based programmes; word, excel, outlook and internet.
* Excellent communication skills: written and oral.
* Ability to work alone and as part of a team.
* Positive can-do attitude.
* Strong team ethic.
* Manage time effectively.
* Ability to work under pressure.
* Good personal organisation skills.
* Good timekeeping and presentation of self and work.
* Strong negotiation and interpersonal skills.
* Articulate & Numerate.
* Works with a high degree of accuracy in all tasks.
* Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission Experience
* Must have 2 years minimum experience working within a broking or under writing environment.
Benefits
* Pension
* Commission
#J-18808-Ljbffr