Overview
Join to apply for the Migrations Support Administrator role at Wireless Logic Ltd.
As a Migrations Support Admin, you will be at the heart of our operations, guiding both new and existing Wireless Logic and Arkessa customers through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you will help deliver exceptional service and maintain the integrity of our M2M databases.
Your Daily Responsibilities
* Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization.
* Provide regular, clear progress updates to customers and internal teams throughout the migration journey.
* Become our go-to expert on Energy Metering migrations and all three main migration types, sharing knowledge and best practices.
* Develop and deliver training sessions for both customers and internal teams to optimize migration processes.
* Identify, create, and implement Continuous Improvement initiatives to streamline migration and Change of Ownership procedures.
* Utilize tools like Zendesk, PowerBI, and SIMPro to generate reports that inform decisions within the Migrations Support team.
* Review customer feedback related to migrations and ownership changes and find ways to improve the experience.
* Log and triage incoming customer calls and chats using Zendesk, providing timely operational support.
* Maintain the accuracy of M2M SIM provisioning systems (SIMPro & Emport) by processing SIM changes and verifying network batches.
* Foster strong relationships with dealers and customers, providing dedicated support and guidance.
* Collaborate with network providers to facilitate SIM changes required for migrations.
Key Experience & Skills
* Experience: A minimum of 1 year in a Customer Service or Telco administration role, ideally with exposure to complex customer procedures within a service desk environment.
* Customer Focus: Ability to support customer requirements effectively using omnichannel CRM systems.
* Industry Advantage: Previous experience in services or telecommunications, particularly with large contracts, is a plus.
* Technical Proficiency: Comfortable using Microsoft Excel, PowerPoint, and Word.
* Communication: Excellent verbal and written communication skills with strong attention to detail.
Behaviours & Culture
* Problem-solving with enthusiasm, logic, and a proactive mindset.
* Confident in sharing knowledge with customers and colleagues.
* Team player who goes the extra mile to meet customer and business needs.
* Personable with the ability to build rapport at all levels of the organization.
* Commitment to continuous self-development and a positive, can-do attitude.
* Highly organized with the ability to prioritise tasks in a fast-paced environment.
* Ability to work independently and take initiative.
Your Objectives for the Year
* Smooth Migrations: Lead a high volume of customer migrations with high data accuracy and customer satisfaction.
* Process Improvement: Identify and implement at least two significant improvements to migration or Change of Ownership processes.
* Expertise Development: Deepen knowledge of Energy Metering migrations and serve as a primary point of contact for the team.
Why Wireless Logic
* Join a creative, entrepreneurial company where bold ideas are celebrated.
* Full training, ongoing support, and tools to help you thrive and grow in your role.
* We value our people and foster a caring, respectful, and inclusive culture.
Benefits (UK)
* 25 days holiday
* Buy up to 5 days additional holiday
* Birthday Day off
* Enhanced Maternity/Paternity Leave
* Group Company Pension Scheme
* Private Medical Insurance
* Discounted Gym membership
* Dental cover
* Optical cover
* Company Sick Pay Scheme
* Cycle to work scheme
* Onsite parking
* Access to online discounts
* Employee assistance program
Next Steps
Thank you for your interest in Wireless Logic. We will review all applications within five working days and contact shortlisted candidates. Due to volume, we may not be able to respond to everyone individually, but we encourage you to stay in touch for future opportunities.
Hybrid Working
Wireless Logic supports a hybrid working approach to give flexibility on where and how you work. You will find out more about this during the recruitment process.
Data Privacy
By applying for this role, you consent to us holding and processing your data in compliance with the General Data Protection Regulations. For questions or to exercise your data rights, contact recruitment@wirelesslogic.com.
IsExpired: false
#J-18808-Ljbffr