At StreamAMG, we power some of the world’s biggest sports, media and betting brands to deliver live and on-demand video at scale.
Every year, we deliver more than 15,000 live events globally - moments that matter to fans, clients and partners alike.
Behind every flawless stream is an operations function that plans for the unpredictable, thrives under pressure, and delivers excellence when it counts.
That’s where you come in.
The opportunity.
We’re looking for a Head of Operations to lead and evolve the engine room of StreamAMG.
This is a senior leadership role with real ownership, shaping how our platform, services and teams operate as we continue to scale. You’ll sit on the senior leadership team, working closely with Product, Engineering and Commercial leaders to ensure operational excellence underpins everything we do.
This isn’t about keeping the lights on. It’s about building an operation that’s resilient, commercial, and ready for the future.
You’ll take a complex, high-pressure environment; live sport, global audiences, zero tolerance for failure; and turn it into a competitive advantage.
Why this role matters.
Operations at StreamAMG sit right at the intersection of technology, people and live delivery.
You’ll lead teams responsible for:
1. delivering world-class live and VOD experiences,
2. supporting clients and end users when it matters most,
3. developing managed services that don’t just support the business, but actively grow it.
You’ll have the mandate to modernise processes, raise service standards, and build teams that are calm, confident and commercially minded, even on the busiest matchdays.
If you enjoy ownership, accountability and visible impact, this role gives you all three.
How you’ll make an impact.
4. Set the operational vision for a platform delivering thousands of live events a year.
5. Build a high-performing operations function that balances reliability,scalability and cost.
6. Turn managed services into a clear, value-driven offering for clients.
7. Partner with Product and Engineering to ensure operational needs shape platform decisions.
8. Create a culture of continuous improvement — using data,insight and post-event learning to raise the bar.
9. Lead confidently in high-pressure live environments, setting the tone for teams and clients alike.
Who you are
To be considered for this role, you’ll need to bring:
10. Proven leadership experience in operations within OTT, live streaming, digital media, broadcast, or a similarly complex technical environment
11. A track record of owning end-to-end service delivery, including live events, platform operations and customer-facing support
12. Experience leading multi-disciplinary teams (e.g. platform ops, helpdesk, matchday/live operations, customer support or managed services)
13. Strong operational judgement and ability to balance service quality, risk,cost and commercial priorities
14. Confidence operating in high-pressure, time-critical situations, with the credibility to lead teams and reassure clients in real time
15. Experience improving operational performance through process design, metrics, post-incident learning and continuous improvement
16. The ability to partner effectively with Product and Engineering leaders, translating operational reality into platform and roadmap decisions
What we offer
17. Competitive salary and annual bonus
18. Private healthcare
19. 25 days’ holiday (plus holiday purchase scheme)
20. Enhanced family leave
21. Annual wellbeing and volunteering days
22. Life assurance
23. 4% employer pension contribution
24. Flexible hybrid working