Service Technician – North West – £31,000 Bonus Excellent Benefits Take your career to the next level with a market leading consumer brand at their Belfast operation. This is a customer facing, hands-on Service Technician role where quality, pride in workmanship and first class service really matter. You will be trusted to represent the brand in customers’ homes, carrying out professional repairs and leaving every customer confident they made the right choice. Are you experienced in upholstery, furniture repair or hands-on technical work? Are you comfortable working independently in customers’ homes? Do you take pride in quality workmanship and customer satisfaction? Are you confident using hand tools and working with fabric or leather materials? What you NEED Experience in upholstery, furniture repair, joinery, fitting, automotive trim or a similar hands-on trade Confidence working in customer homes and representing a brand professionally Practical skills using tools such as staplers, cutters, sewing equipment and hand tools Ability to diagnose faults, damage or wear and decide on the best repair solution A strong eye for detail and commitment to high quality standards Physically able to lift and manoeuvre furniture safely Full UK driving licence What you will get in return Competitive basic salary with company bonus Strong long-term career development and training opportunities Generous staff discount and friends and family discount scheme Access to high street and lifestyle discounts Mental, physical and financial wellbeing support Enhanced family leave benefits Health and wellbeing schemes including private health checks Life assurance and income protection Holiday buy back scheme Cycle to work scheme, share schemes and paid volunteer days What you will be doing Carrying out furniture repairs, adjustments and maintenance in customer homes, retail sites and distribution centres Repairing and replacing coverings and internal components including fabric, leather, foam, frames, springs and mechanisms Inspecting furniture to identify damage or defects and determining the most effective repair method Communicating clearly with customers, explaining work carried out in a simple and reassuring way Completing accurate job records including repairs completed, parts used and feedback Working closely with customer care, retail and quality teams to deliver a seamless experience Educating customers on furniture care to maximise longevity and appearance Ensuring all work is completed safely and in line with company processes Nice to Haves 1 to 3 years experience in upholstery or furniture repair Background in automotive trim, upholstery, joinery or soft furnishings Experience working in a field based or mobile service role Company Profile Our client is a well established, household name consumer brand known for quality, customer experience and investing in their people. They pride themselves on creating an inclusive, supportive culture where individuals are trusted, developed and given room to grow. This is a business that values craftsmanship, customer care and doing things properly. If you are hands-on, customer focused and take pride in delivering quality work, this is an excellent opportunity to secure a stable, long-term role with a brand that genuinely looks after its people. INDWIN Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed) /> Many Thanks