National Account Manager
– Department Stores
Sunday Riley is looking for an experienced
National Account Manager
based in
London, UK
to join our growing global team. The National Account Manager will be responsible for nurturing strategic partnerships with UK accounts.
The ideal candidate has forward-thinking mindset which allows to push boundaries and build game changing cross functional relationships; proven experience working as an independent National Account Manager, will be highly numerate; target-driven, retail sales savvy, keen to find creative solutions to challenges and passionate about working in the beauty industry.
Responsibilities include:
Retail Partner Relationships
* Conduct successful negotiations on terms, pricing, distribution, on site visibility, and support with Buying and Merchandising teams.
* Lead presentations of product newness and account reviews at quarterly market meetings.
* Build strong working relationships with Retail team, utilising insight from the field and engaging the team in the execution of their sales, events and merchandising plans to ensure a cohesive but tailored approach with designated retailer partners.
Driving Performance
* Manage, monitor and optimise sales performance.
* Ensure a top line understanding of retail sales, including sell in and sell through.
* Manage category and individual store performance to identify retail opportunities and strategic need.
* Build and deliver against an annual retail sales target. Use product innovation, new stores, retail trend and field support to build your sales plan.
* Develop and deliver plans to maintain and drive top 5 brand ranking across the online retail platform.
* Manage forecasting in partnership with the Retail Planner ensuring accuracy for NPD and core lines.
Cross-Functional Working
* Work closely with Operations, Visual and Digital Merchandising, Brand Marketing, PR & Social teams to create and deliver an annual plan for each retailer covering activation of key launches and marketing moments, events, store/retailer animation, considering both customer acquisition and retention.
* Review implementation and performance or annual strategy vs expectations on a quarterly or appropriate frequent basis.
* Align launch, animation and promotion plans with SRMS team – local and global - to ensure a consistent and phased plan across all retailers within the region, avoiding unnecessary conflicts of activity
Leadership Development:
* Model hands-on learning leadership by providing continual learning opportunities, coaching & feedback to strengthen individual & team performance.
* Conduct weekly touch-bases with direct reports to convey action plans.
* Responsible for analysis of account managers data reports to assure accuracy in sales reporting.
Competencies:
* Communication- Keep all Directors informed on all the important issues. Ensure all communications are concise, clear and convincing. Personable and approachable; able to build rapport quickly.
* Business Acumen - See the bigger business issues for both the retailer and for SRMS. Be able to formulate a strong account strategy and align to retailer priorities. Quantify the business plan and be aware of impact across other accounts and on other teams.
* Adaptability- Recognise the pace of change we are undergoing and maintain composure in high pressure situations. Can except input for personal growth.
* Pride- Has high personal standards and is passionate and positive. Can communicate both negative and positive feedback regularly and without fear while ensuring that others understand their roles and responsibilities.
* Relationships- be a shining star to work with and alongside. You are approachable and present ideas convincingly and with sincerity while developing good relationships with co-workers, direct reports and retail account teams.
* Values- Looks out for the company's best interest and shows responsibility to commitments and first priority assignments.
* Arranger- Has a good sense of prioritising tasks and delegation. Has good follow- up and finds ways to improve methods.
Work Location - Territory, Hub, and Work week
* This role is office based, in SOHO, London (Hybrid).
* This is a full-time role, operating in normal business hours.
* This schedule may require weekend and international work on an adhoc basis.
Preferred Qualification And Experience
* Extensive experience in a similar role.
* Previous experience within UK beauty retail.
* Ideally spent time in a startup/scale up FMCG business or high-growth challenger
* environment
* P&L and JBP ownership experience.
* Strong commercial awareness, acumen and negotiation skills
* Structured and analytical, comfortable working with data
* Memorable, positive, professional and enthusiastic presence
* You forecast accurately and have a strong attention to detail, as well as finely
* tuned human sensitivity – you are great at reading people and situations.
* Entrepreneurship and an eye for new opportunities
* Highly developed influencing and negotiating ability Good marketing and
* customer marketing literacy.
* Effective use of networking and strong inter-personal skills
* Passion for skincare.
* Excellent & advanced Microsoft Office Word, Outlook; PowerPoint, Excel
* Certified negotiation training is a plus – please specify on your CV.
* Self-motivated, committed and goal-oriented
* You must have the right to work in the UK.
EEO
Sunday Riley actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, color, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information or any other criteria protected by applicable federal, state, or local law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What We Offer
This role offers the opportunity for interested candidates to work in an ever-changing growing company that is passionate about its products. Operating within a fast-moving industry and dynamic category, the successful candidate will find at Sunday Riley the open, creative and collaborative work environment everyone seeks for themselves.
EEO
Sunday Riley actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, color, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information or any other criteria protected by applicable federal, state, or local law.
Social And Environmental Responsibilities
We produce the best products possible, and never sacrifice quality or effectiveness for financial gain. We are committed to promoting Human Rights, including equality, diversity in the workplace, and inclusivity of products. We provide the highest-level customer care, customer experience, and attention to customer safety. We strive to meet sustainability goals and initiatives, for a cleaner planet. Our company's social and environmental goals are as strong as our employees' awareness and performance towards those goals. We are mission-driven and expect our employees to be accountable and aligned with our company value