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Customer Consultant
Hours: This role is a permanent opportunity, working 36 hours per week across Monday to Saturday to support branch operating hours.
Salary: £24,500 Per Annum
Closing Date: Thu, 26 Jun 2025
Are you passionate about helping others and providing exceptional customer service?
Would you like to join an organisation that puts its customers at the heart of what they do?
If so, then Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Consultant within our Cleveleys Branch.
The role involves engaging in conversations to understand customers' needs, providing information about our savings range, products, and services. By listening and getting to know our customers, you will help them review their circumstances and goals, while delivering a straightforward, helpful service that showcases your enthusiasm and professionalism.
Our branches are central to our communities, but increasingly, customers prefer online transactions and contact via our contact centre. We support customers face-to-face, virtually, and through outbound contact, reaching them at relevant times. Whether promoting new products or resolving issues, you will always prioritize our customers' needs and provide a first-class service.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and over time, a knowledgeable resource to help them achieve their financial goals.
Who Are We?
We are the fourth largest building society in the UK, and we are a mutual organisation owned by our members, not shareholders.
We value diversity and are interested in who you are as a person. Our membership is diverse, and we want our colleagues to be as well. Our purpose is to help more people find homes, save for the future, and support long-term financial wellbeing.
Together, you can help us build a better Society!
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background or goals, we will help you take the next step towards a better future.
What Will You Be Doing As A Customer Consultant?
1. Be the First Point of Contact: Greet customers warmly, both in-branch and over the phone, making a positive first impression.
2. Engage and Understand: Ask insightful questions to uncover customers' needs and provide tailored solutions.
3. Listen and Tailor Solutions: Carefully consider each customer's circumstances and offer personalized solutions.
4. Proactive Outreach: Reach out to customers by phone to identify needs and discuss support options.
5. Maintain Accurate Records: Keep customer records up-to-date and support vulnerable customers.
6. Adhere to Policies: Follow policies, standards, and controls, with comprehensive training and coaching provided.
What Do We Need From You?
* Previous experience in customer interaction, in person or over the phone, in sectors like banking, retail, food & beverage, guest services, or health/care.
* The ability to work well with others in a team environment.
* Ability to adapt quickly and manage time effectively during busy periods.
* A desire to grow, adapt, and change with business needs.
What Is In It For You?
This is a permanent role, working 36 hours per week across Monday to Saturday.
The salary is up to £24,500 per year, plus benefits, including:
* Annual discretionary bonus
* 25 days annual leave plus bank holidays, increasing to 30 days after 5 years
* Holiday trading scheme
* Employer-matched pension contributions up to 10%
* Health and wellbeing benefits, Employee Assistance Programme, and discounts
* Charity volunteering days
* Colleague savings and mortgage accounts, discounts
* Training and development opportunities
* Private medical insurance
* Salary Sacrifice Scheme for electric/hybrid cars
Job ID JR3187
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