Title: Commercial Account Handler – Complex Commercial Location: We are currently looking for an experienced Commercial Account Handler to join the experienced team based out of the Gillingham (Dorset) office.
Your position as Commercial Account Handler (Broking Support) is an important role in providing technical, customer relationship and administrative support to a nominated Account Executive (AE) and the wider Team.
In this role you will be responsible for handling commercial & and more complex risks for clients across a range of industries and their cross class commercial insurance needs. Servicing client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Recent experience of working as an Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness.
This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge and looking for the next step or to take on wider responsibilities.
Work with Account Executives in achievement of their New Business and Renewal targets through proactive administration and customer support of the AE.
Proactively support AE’s through management of their prospect pipeline, provide profiling support to AE on prospects through use of telephone, other media and by accessing information within the public domain.
This will include research of Credit Safe, Google, website etc. Prepare detailed Renewal Review reports on behalf of the AE and obtain current claims experience where needed
Broking New Business or Renewals to the market in agreement with AE strategy preparing a comprehensive and high quality business submission document.
Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms
Provide high level administration and customer support to another colleague on occasions, as directed by the Commercial Administration Team leader
Competitive salary package & benefits
Joint Pension contribution scheme
Salary Sacrifice options including dental and healthcare
Discounts site for restaurants, cinema, retailers
Cycle to work scheme
Health & Wellbeing programme
Casual dress code in office
Performance related bonus
Annual leave that rises with length of service
Requirement of at least 2+ years commercial insurance experience either broking or underwriting
Ability to handle new business enquiries, renewals and midterm adjustments of various insurance policies
Excellent understanding of Commercial Insurance products and insurance options
Acturis insurance broking software knowledge is an advantage