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Do you pride yourself on providing outstanding guest service?
Are you a people orientated individual?
The important stuff:
* Free health club membership (T&Cs apply)
* Discounts across The QHotels Collection
* Family & Friends discounts in hotels across The QHotels Collection
* Support with training & professional qualifications, including course fees!
* Various learning & development opportunities
* Access to an Employee Assistance Program – Hospitality Action
* Refer a friend scheme
* FREE parking
* AND……much, much more!
What will I do?
Reception is the first impression of the hotel a guest will experience, so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guest's stay, reviewing room allocation, advising on rates, packages and promotions, handling guest issues and complaints, and maximizing revenue.
Is this the role for me?
Previous experience within a front office, reception, or front of house position, or equivalent.
People management experience.
Quality & standards driven.
Outstanding customer service skills.
Conflict resolution skills.
Curious to find out more?
Cambridge Belfry Hotel & Spa is located in Cambourne, 7 miles from Cambridge, and is a 4-star, 120-bedroom property. Our hotel features The Bridge restaurant and the Lounge bar, offering afternoon tea, private dining, and meeting and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.
The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.
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