U-Drive are hiring We have an great opportunity for a dynamic Customer Service Representative to join our committed team in Poole. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.
About the Role
Under the guidance of the Branch Manager, you'll be part of a 45-hour rota that includes weekends. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.
Role Responsibilities
* Generating quotes based on customer requirements and managing bookings
* Confirming vehicle bookings and customer needs through phone calls
* Administering Rental Hire Contracts
* Utilizing internal systems for creating and processing vehicle bookings
* Verifying customer ID and making decisions based on insurance requirements
* Offering additional insurance products, upgraded vehicles, or add-on sale items during the point of sale
* Checking vehicles in and out with customers, explaining terms of the hire
* Handling payments, processing refunds via credit cards, cash, and online payment methods
* Managing customer queries and complaints both over the phone and face-to-face
* Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
* Managing vehicle faults, damage, or SMR (Service, Maintenance, and Repair) to workshops
* Assisting with deliveries and collections of vehicles when required
* Assisting with vehicle valeting when necessary
Requirements
About You
The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.
* Full clean UK driving license
* Positive "Can do" attitude
* Ability to thrive in a fast-paced, changing environment
* Strong team player
* Commitment to providing excellent customer service
* Excellent telephone manner and communication skills
* Ability to work under pressure and meet deadlines
* Resilience in handling customer queries and complaints
Benefits
About Us
Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.
What We Offer
* 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
* Training and development opportunities
* Discounts at 3,000+ stores
* Free eye tests
* Competitive pension
* Employee discount across U-Drive branches
* Employee Wellbeing Program