Apprentice Customer Experience Advisor
Location: Manchester, Johnson Controls office – Grimshaw Lane, Manchester, M40 2WL. This is an office‑based role, five days per week.
Responsibilities
* Work within the Business to Business (B2B) customer enquiries team, serving as the initial face of our business by answering inbound calls from our customers.
* Work in the B2B complaints team, managing and resolving customer issues and ensuring high satisfaction levels through effective communication and problem‑solving skills.
* Handle all enquiries efficiently with a customer‑first approach.
* Collaborate with multiple customer service departments to resolve queries and ensure customers receive the best service from Johnson Controls.
* Provide accurate information on products, policies and procedures.
* Update the Customer Relationship Management system to retain accurate and timely information needed for quick query resolution.
* Support customers through periods of dissatisfaction, de‑escalating and resolving issues.
* Liaise with customers who are raising complaints or wishing to cancel contracts via a variety of communication methods to resolve the issues and retain the business.
* Feed back outcomes to ensure proactive steps are taken to improve the customer journey.
Qualifications
* GCSE English and Maths – Grade 5 (C) or above.
* A passion for creating amazing customer experiences.
* Team spirit, hardworking attitude and strong communication skills.
* A love for technology and engineering.
Training
* BMS PROGRESS – Level 3 Customer Service Practitioner.
* Combination of college learning and hands‑on mentoring. College is a day‑release remote programme.
Benefits
* Starting salary of £15,600.
* All equipment provided.
* 25 days holiday plus bank holidays.
* Access to company pension scheme.
* Overtime where applicable.
#J-18808-Ljbffr