Operational Resilience Manager
The Operational Resilience Manager will play an exciting and important role in our regulatory transition; accountable for the design, implementation, and embedding of Pioneer's Operational Resilience Framework, ensuring compliance with regulatory requirements and alignment with Admiral Group standards. The role provides independent second-line oversight and challenge, while also leading the practical implementation required to meet regulatory milestones. It will act as the central subject matter expert for Operational Resilience within Pioneer and a key interface with Group Risk and external regulators where required., Operational Resilience Framework Ownership
Framework Ownership
* Accountable for designing and implementing Pioneer's Operational Resilience Framework in line with FCA requirements and Group policy.
* Lead the identification and mapping of Important Business Services, ensuring robust documentation of end-to-end processes, dependencies, and third-party arrangements.
* Define and calibrate impact tolerances, ensuring Board understanding and approval.
* Establish governance, reporting, and escalation mechanisms appropriate to Pioneer's size, complexity, and risk profile.
* Ensure integration of operational resilience with existing risk, outsourcing, business continuity, and third-party risk frameworks.
Regulatory Compliance
* Lead Pioneer's programme to meet all applicable FCA operational resilience milestones.
* Act as the primary contact for Operational Resilience matters in regulatory interactions (FCA/GFSC where applicable), in conjunction with the Pioneer Compliance Lead.
* Ensure documentation, self‑assessments, and Board attestations are robust and regulator ready.
* Monitor regulatory developments and proactively adapt Pioneer's framework accordingly.
Scenario Testing
* Design and oversee severe but plausible scenario testing for Important Business Services.
* Ensure testing is proportionate, realistic, and drives meaningful insight into vulnerabilities.
* Oversee remediation tracking and ensure accountability for addressing weaknesses.
* Provide independent second‑line challenge to first‑line resilience planning and testing outputs.
Incident & Crisis Integration
* Ensure alignment between Operational Resilience, Business Continuity, Incident Management, and Crisis Response frameworks.
* Provide second‑line oversight of incident response effectiveness and post‑incident reviews.
* Ensure lessons learned are formally incorporated into resilience planning and control improvements.
Governance & Reporting
* Own Operational Resilience reporting to the Pioneer Risk Management Committee and Board.
* Provide clear, risk‑based insight on resilience exposure, vulnerabilities, and regulatory readiness.
* Support Board understanding of impact tolerances, residual risk, and strategic trade‑offs.
* Represent Pioneer within Admiral Group resilience forums, ensuring alignment and proportionality.
Embedding & Culture
* Develop and deliver targeted training and awareness initiatives to embed operational resilience principles across Pioneer.
* Influence senior stakeholders to ensure resilience considerations are integrated into product development, outsourcing decisions, and strategic initiatives.
* Promote a pragmatic, proportionate, and commercially aligned approach to resilience within a fast‑growing environment.
Benefits
* Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays).
* You also have the option to buy or sell up to an additional five days of annual leave.
* After one year of service you are eligible for up to £3,600 of free shares each year.
* The company has been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years.
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Qualifications
* Strong working knowledge of the FCA Operational Resilience regime and its practical implementation requirements.
* Experience implementing or significantly enhancing operational resilience frameworks within a regulated financial services environment.
* Experience operating within a second‑line risk function, providing independent oversight and challenge.
* Demonstrated ability to engage effectively with senior leadership and governance committees.
* Strong analytical capability and ability to translate complex regulatory requirements into practical, proportionate frameworks.
* Excellent stakeholder management and influencing skills.
* Strategic and forward‑looking, able to balance regulatory robustness with commercial pragmatism.
* Structured and disciplined in programme delivery.
* Comfortable operating in a growing, entrepreneurial business environment.
* High integrity, resilience, and sound professional judgement.
Desirable
* Experience within insurance or commercial lines distribution.
* Knowledge of outsourcing, third‑party risk, or technology risk management.
* Relevant professional qualification (IRM, ICA, CII, or equivalent).
As a Disability Confident Leader, for candidates with a disability or long‑term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.
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