The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to:
* Understand, support and advise customers requiring a wide range of information, advice and guidance.
* To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
* Comply with the expectations of customers.
* Ensure they are consistently achieving or exceeding Service Level Agreements (SLA’s).
1. Provision of multi-channel information services.
2. Provision of accurate, meaningful, and consistent information to support to our customers.
3. Listen patiently, empathise with the caller’s situation and convey a genuine desire to help
4. and support.
5. Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority.
6. Work with colleagues to ensure the highest level of customer satisfaction.
7. Ensure continuous service improvement, initiating, and responding to change in a positive manner.
8. To undertake effective research on a range of topics to fit with deadlines.
9. Operate in compliance with all company policy & procedures, HR best practice and relevant regul...