Job Description:
Risk & Incident Officer
Bupa Place, Salford Quays or Willow House, Staines
Permanent
Full time
Salary up to £56,300 DOE
We make health happen:
At Bupa, our purpose is to help people live longer, healthier, happier lives — and make a better world. As a Risk & Incident Officer, you’ll play a key role in protecting our customers and our business by supporting the delivery of robust risk, control and governance practices across UK Insurance Operations.
Working closely with the Senior Risk, Control and Governance Manager and operational risk owners, you’ll help embed Bupa’s Risk Management Framework into day‑to‑day activity. You’ll support teams to identify, manage and mitigate risk, strengthen controls and ensure customer outcome risks are well understood and effectively managed.
How you’ll help us make health happen:
1. Support the identification, assessment and management of operational and customer outcome risks across Operations.
2. Maintain and update risk registers, ensuring risks and controls are clearly documented and kept up to date.
3. Support control testing and attestations, ensuring activity aligns with framework and reporting requirements.
4. Help coordinate incident management activity, supporting root‑cause analysis and remediation actions.
5. Work with audit teams to support audits, including input into scope, facilitation and tracking actions to completion.
6. Promote strong risk awareness by supporting teams with guidance on risk management, incidents and control effectiveness.
7. Support the development of effective governance across the function, escalating issues and concerns where needed.
8. Work closely with Control & Standards and Incident & Remediation teams to ensure consistency of approach across UKI.
Key Skills / Qualifications needed for this role:
Essential
9. Experience working within risk, controls, governance or incident management roles, particularly logging/recording risks and working with controls in a project or operational context.
10. Understanding of risk management frameworks, including risk identification, control assessment and mitigation.
11. Experience working in a regulated or controlled environment.
12. Strong stakeholder‑management skills, able to build relationships and influence at all levels.
13. Good analytical skills, with the ability to review data, risks and controls and identify trends or issues.
Desirable
14. Experience within financial services, insurance or healthcare.
15. Exposure to audit activity, control testing or assurance processes.
What you’ll bring
16. A solutions‑focused mindset, with the confidence to challenge constructively and support continuous improvement.
17. Clear written and verbal communication skills, including the ability to explain risk concepts simply.
18. Highly organised, with strong attention to detail and the ability to manage multiple priorities.
19. A collaborative approach, working effectively across teams and functions.
20. Integrity, professionalism and a strong focus on delivering good customer outcomes.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
21. 25 days holiday, increasing through length of service, with option to buy or sell
22. Bupa health insurance as a benefit in kind
23. An enhanced pension plan and life insurance
24. Onsite gyms or local discounts where no onsite gym available
25. Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.