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Spa & leisure receptionist/attendant

York (North Yorkshire)
Aldwark Manor Estate
Receptionist
Posted: 9h ago
Offer description

Job Description

Job title: Spa & Leisure Receptionist/Attendant

Reports to: Assistant Spa & Leisure Manager and Head of Spa & Leisure

Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF

Hours of Work: 40 hours per week

Salary: Over £12.30 per hour for 21 and over

Benefits:

* Apprenticeship and other development opportunities
* Share of Tronc
* Hospitality Rewards platform
* Employee Assistance Program
* Free meals on duty
* Refer a friend bonus
* Free golf for yourself and discounted rates for friends and family
* Uniform provided
* Food and Beverage Discount at our hotel of 20%

Aldwark Manor Estate is a privately owned hotel with golf, nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury hotel offers a complete escape for both business and leisure guests and is a popular wedding venue.

Recently, the hotel has undergone major renovations including bedrooms, restaurant, lounge, sports bar, and public areas. This year, we are opening a new spa, leisure areas, meeting rooms, and an additional 24 bedrooms. The leisure facilities, including the new spa, bedrooms, and meeting space, will be opening in 2026.

Our values: “Never be ordinary” in our product, quality, or people, with the aim of being “Always Aldwark” in meeting our guests' and team’s expectations.

We are seeking an experienced and motivated team member to join us in this exciting new position at Aldwark Manor Estate. We look for someone passionate about the industry, a team player, and driven to excel in all that you do.

Main purpose of the role: To ensure that Spa & Leisure guests are welcomed and that the areas are maintained to the highest standards.

Main duties include:

* Providing a high level of customer service to Residents and Leisure guests from pre-arrival to departure.
* Assisting with Spa reception duties, including guest meet and greet, orientation, check-in and check-out, payment processing, and handling internal inquiries.
* Maintaining hygiene, cleanliness, and tidiness in the Leisure area.
* Following opening and closing procedures of the department.
* Assisting in cleaning and light maintenance of equipment.
* Upholding personal hygiene standards.
* Monitoring and controlling the pool in accordance with maintenance standards.
* Handling cash and cashing up at the end of shifts.
* Conducting pool and spa tests and taking corrective actions when necessary.
* Providing refreshments to spa, hotel, and Leisure guests.
* Ensuring adequate supplies of towels, robes, and slippers for all guests.
* Performing regular cleanliness checks of changing rooms and managing laundry.
* Checking poolside areas for cleanliness and equipment functionality.

This list is non-exhaustive, and you may be asked to undertake other duties as requested by your manager. The company reserves the right to amend your job description as needed.

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