Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend Location: East Kilbride, Scotland - 100% onsite The ideal candidate will hold or be eligible for SC clearance and have a proven background in Customer Service / Service Desk operations, with the following skills and experience: Experience in 1st Line Support within the Service Desk, with a solid understanding of Incident and Request Fulfilment processes, as well as priority classifications and Service Level Agreements in a Public Sector IT Service Environment. Proven ability to ensure that Service Requests and Incidents are managed in accordance with Service Level Targets. Expertise in incident triage and resolution. Familiarity with ITIL would be highly beneficial. To apply, please submit your latest CV for review.