Responsibilities
* Typing letters, reports and associated documentation as required
* Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
* Manage all enquires in an effective manner
* Maintain an accurate referrals database
* Process calling letters as requested
* Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
* Input data into the patient’s healthcare records as necessary
* Process referrals using the electronic referral system (ERS)
* Process requests for information i.e. SAR, insurance / solicitor’s letters and DVLA forms
* Process patient letter requests and invoice for private work accordingly
* Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
* Manage all administrative queries as necessary
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area at all times
* Support all clinical staff with general administrative tasks as requested
* Undertake new staff training
Person Specification – Receptionist/Administrator
Experience
* Experience of working with the general public - Essential
* Experience of administrative /Receptionist - Essential
* Experience of working in a health care setting - Essential
Skills
* Excellent communication skills (written and oral) - Essential
* Strong IT skills - Essential
* Clear, polite telephone manner - Essential
* Competent in the use of Office and Outlook - Essential
* Systmone -Desirable
* Effective time management (Planning & Organising) - Essential
* Ability to work as a team member and autonomously - Essential
* Good interpersonal skills - Essential
* Problem solving & analytical skills - Essential
* Ability to follow policy and procedure - Essential
Personal Qualities
* Polite and confident - Essential
* Flexible and cooperative - Essential
* Motivated - Essential
* Forward thinker - Essential
* High levels of integrity and loyalty - Essential
* Sensitive and empathetic in distressing situations - Essential
* Ability to work under pressure - Essential
Job Types: Full-time, Part-time, Permanent
Expected hours: No less than 25 per week
Benefits:
* On-site parking
Work Location: In person
Application deadline: 26/09/2025
Expected start date: 29/09/2025
#J-18808-Ljbffr