ABOUT THE ROLE
As our Risk and Fraud Team Leader you will inspire individual growth by engaging in regular one-to-one sessions with team members providing feedback to boost performance and foster personal growth. You will manage operational tasks such as undertaking necessary administration work, including customer correspondence and record-keeping while ensuring smooth operations and attention to detail. You will also be efficiently assigning daily operational tasks to achieve seamless teamwork and maximum productivity.
YOU WILL BE RESPONSIBLE FOR:
* Support Operational Duties: Assist the Risk, Fraud and Payments manager with scheduling and other operational duties to keep everything moving smoothly
* Embrace New Challenges: Take on similar ad hoc work as directed by the Manager, contributing to the dynamic and rewarding team environment
* Be the Reliable Support: Act as a constant point of reference, offering expert guidance and promptly addressing any queries or escalations made by the team
* Exceed Collaboration Expectations: Ensure optimal handling of escalations from various departments including Safer Gambling, AML, Customer Services, Legal, Compliance and Management teams
* Lead Risk and Fraud Procedures: Develop and implement long-term fraud prevention strategies to reduce risk exposure while maintaining operational efficiencies
* Empower Proactive Actions: Oversee high-level fraud detection, chargeback handling, and transaction monitoring, ensuring optimal accuracy and efficiency
* Promote Skill Development: Provide leadership, mentorship, and career development opportunities for Analysts and Senior Analysts
* Drive Process Innovation: Evaluate and help implement new fraud prevention tools, techniques, and technologies to enhance detection and prevention capabilities within the department
* Proactive Issue Resolution: Work closely with Payments, and Product & Tech to ensure a secure and seamless ecosystem
* Nurture Team Excellence: Support the team in their responsibilities, ensuring team motivation, efficiency and high engagement
OUR SUCCESSFUL CANDIDATE WILL HAVE:
* Critical Thinking: Employing logical and objective reasoning to potential fraud risks and make informed decisions
* Attention to Detail: Thoroughness in conducting Risk and Fraud checks and investigations to ensure accuracy and compliance
* Communication Skills: Clear and effective communication with team members, stakeholders, and external agencies, especially when reporting Risk and Fraud maters
* Adaptability: Being flexible in a dynamic regulatory environment and adapting to changes in Risk and Fraud procedures and best practices
* Time Management: Efficiently managing workload and meeting deadlines for Risk and Fraud reporting and investigations
* Technological Proficiency: Familiarity with Risk and Fraud software, JIRA, Tableau, Mitek along with good knowledge of Microsoft and Google Apps
* Legal and Regulatory Awareness: Understanding relevant Risk and Fraud prevention laws, gaming regulations, and compliance obligations
* Leadership Skills: Demonstrating leadership qualities to guide and mentor Risk and Fraud teams effectively. Previous management experience is desirable but not essential
* Ethical Conduct: Upholding high ethical standards in handling sensitive Risk and Fraud information and maintaining confidentiality
* Continuous Learning: Being proactive in staying updated with Risk and Fraud trends, industry best practices, and emerging threats
* A minimum of 12 months experience in Risk and Fraud or a similar role
WHO WE ARE
At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We're a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.
BENEFITS
* Hybrid working - 3 days per week at the office, with flexibility for 2 days at home
* Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
* Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England.
* Invest in your future – We match pension contributions up to 6%.
* Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.
* Wellbeing allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).
* A great workplace experience – Talented colleagues, free onsite parking, complimentary snacks and drinks, Monday breakfasts, and Friday lunches.
* A social culture you'll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.
* Support for growing families – Up to 6 months of full pay for maternity leave.
* Stay active & save money – Cycle-to-work scheme and gym discounts.
* And there's more… We'll share even more perks related to your role when you chat with our Talent Acquisition team
JOIN US
In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don't wait for things to happen; we pounce and make it happen
Would you be a good fit for the Leo Pride - give us a roar
**As our company working language is English, we'd like to see your CV in English, please**