Service Support Administrator
Pay Rate: £22-£25 per hour (Umbrella, inside IR35)
Start Date: ASAP
Hours: 8:30am - 4:30pm, Monday to Friday
Location: Aberdeen
We are seeking a highly organised Service Support Administrator to provide essential administrative and operational support to a busy Service department. This role is ideal for someone who thrives in a fast‑paced environment, has excellent attention to detail, and can support multiple business functions with professionalism.
Key Responsibilities
* Carry out general administrative duties including document control, correspondence handling, and processing expenses.
* Arrange travel using the online booking system, ensuring cost‑effective and schedule‑appropriate options.
* Expedite component deliveries and raise/manage purchase orders based on engineer requirements.
* Coordinate visa applications and vaccination bookings for technicians before mobilization.
* Maintain emergency contact lists and ensure technicians' training remains up to date, arranging refresher courses when required.
* Compile and manage project documentation such as Dispatch Dossiers, MRBs, and O&M Manuals.
* Manage post, operate the telephone system, and organise conference room bookings.
* Uphold document control procedures, record‑keeping standards, and ensure timely client submissions.
* Support Health & Safety compliance, including risk assessments and procedural alignment.
* Process technician expenses via the online tool in line with company policies.
* Assist the Quality Assurance Manager with implementing administrative procedures.
* Support monthly invoicing processes.
* Help maintain and update training matrices.
Qualifications & Skills
* Strong proficiency in MS Word, Excel, Outlook, and Adobe Acrobat.
* Professional telephone manner with excellent communication skills.
* Experience with document control processes and compliance standards.
* Knowledge of PO processing and expense management platforms.
* Familiarity with H&S policies and risk assessment procedures.
* High level of integrity when handling sensitive or confidential information.
* Exceptional attention to detail and ability to meet deadlines.
* Previous experience in a similar administrative or service support role is highly desirable.
If you're an organised, proactive, and detail‑focused administrator looking for your next contract opportunity, we'd love to hear from you!
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