Join Our Team as Head of Retail Franchise Operations!
At Levy, we’re not just about food; we’re about creating legendary food and hospitality experiences at some of the UK’s most iconic venues. With powerful partnerships at places like Wimbledon, Twickenham, and now NEC Birmingham, we’re on a mission to elevate the food & beverage experience across various venues including NEC, ICC, Vox, Utilita Arena Birmingham, and more.
We’re excited to announce an opening for a Head of Retail Franchise Operations to lead our franchise retail outlets towards operational excellence, financial success, and unrivalled guest experiences.
What You’ll Do
* Own full P&L responsibility for all branded retail units across NEC venues.
* Drive profitability through effective management of labour, margin, stock & waste, and pricing strategies.
* Manage key franchise partner relationships, ensuring brand compliance through audits and training.
* Lead, inspire, and grow a high-performing, multi-brand management team.
* Champion outstanding guest experiences that align with each franchise’s identity and Levy’s core values.
* Collaborate closely with NEC stakeholders, franchise teams, and Levy leadership to deliver seamless operations at scale.
What We’re Looking For
* Proven operational leadership in managing multi-site franchise retail or QSR with P&L accountability.
* Strong commercial acumen, skilled in driving profitability and managing budgets.
* Experience managing franchise relationships, ensuring brand compliance and conducting audits.
* A natural leader who builds engaged, high-performing teams while embedding brand and Levy culture.
* Confident communicator, comfortable influencing senior leaders and partners.
* Data-driven decision-maker with strong operational and compliance knowledge.
What You’ll Get in Return
* Competitive salary with bonus & company benefits.
* 27 days holiday + bank holidays.
* Company pension scheme.
* Healthcare benefits including dental, optical, therapy treatments & free annual healthcare checks.
* Exclusive Benefits & Wellbeing site with discounts on travel, shopping, and more.
* Holiday purchase scheme.
* Ongoing training & development through our career pathway programmes.
* Professional subscriptions paid.
* Financial wellbeing programme and preferred rates on salary finance products.
* Employee Assistance Programme.
* Competitive family benefits including 2 days additional leave after maternity leave and a day off for your baby's first birthday.
Why Levy?
Join a globally recognized industry leader at iconic venues across sports, entertainment, and events. Be part of a team that is passionate about sustainability, wellbeing, diversity, and inclusion, and is committed to paying all team members the Real Living Wage.
Play a pivotal role in a major venue partnership that’s set to transform the guest experience in Birmingham and beyond. If you’re ready to take on this exciting challenge, we want to hear from you!