Job Title
Head of Customer Success
Salary
£55k-£60k + Equity
Company Description
PropTech startup with a £13.5M valuation, preparing for a Series A in 12 months.
Job Description
You will own the end-to-end client journey for a high-growth PropTech platform. From technical onboarding to commercial expansion, you'll act as a strategic partner to key accounts while building the customer success function from the ground up. You will bridge the gap between user feedback and product roadmap to drive long-term adoption.
Location
London, UK
Why this role is remarkable
* Take full commercial ownership of the client funnel, managing everything from initial adoption to upsell and expansion at a £13.5M valuation startup.
* Influence the future of the platform by translating complex client feedback into actionable feature priorities for the product team.
* Step into a high-impact leadership role where you will manage a direct report from day one and shape the entire CS department ahead of a Series A.
What You Will Do
* Lead the technical setup and training for key accounts, ensuring successful adoption during the critical first months post-sales handover.
* Drive revenue growth by managing the commercial relationship, identifying upsell opportunities, and securing long-term contract expansions.
* Act as a hands‑on relationship manager and problem‑solver, building deep trust with clients while navigating technical hurdles and operational challenges.
The ideal candidate
* 5+ years of experience in B2B SaaS Customer Success or Account Management, ideally with a background in PropTech or high‑growth AI environments.
* Commercially driven professional with a proven track record of exceeding expansion targets and managing the financial health of a client portfolio.
* Strategic thinker who can diagnose underlying client pain points and communicate them clearly to engineers and product leaders to drive development.
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