An exciting opportunity has arisen for a committed individual to join the Service Improvement Team, which oversees a range of service improvement activity within Adult Services. The team works across services and with partner organisations to support the delivery of effective, person‑centred services and to drive continuous improvement.
We are committed to providing high‑quality services and support that promote inclusivity, independence, and empowerment for adults who use our services. Our team is passionate about making a difference and is looking for a like‑minded individual to join us as a Project Support Officer, supporting the delivery of key projects and improvement activity across the service.
About the job
As a Project Support Officer, you will support the delivery of key projects and service improvement activity, assisting the Service Improvement Manager and working closely with Operational Managers, colleagues across Social Services, and partner organisations. The role will involve coordinating project activity, supporting planning and reporting processes, and ensuring progress against agreed actions and milestones.
You will work with a wide range of professionals, stakeholders, and partner agencies to support the effective delivery of programmes that contribute to improved outcomes for adults with learning disabilities. This is a varied and rewarding role that offers the opportunity to develop project support skills while making a positive contribution to service development.
Key responsibilities include:
* Supporting the coordination of projects and work programmes, tracking actions and milestones and reporting on progress.
* Producing performance monitoring information, reports, and updates to support service oversight and decision‑making.
* Assisting with the development and implementation of projects aligned to service priorities and strategic objectives.
* Analysing information and contributing to recommendations for service improvement and future ways of working.
* Supporting planning, reporting, and information sharing across teams and partner organisations.
What We Are Looking For From You
The successful candidate will need strong organisational and coordination skills. You will have experience of supporting project or service improvement activity, including the use of tools and processes to monitor progress and outcomes. You will be a motivated individual with confidence in using digital systems and new technology. You will need to work effectively as part of a team, while also being comfortable working on your own initiative. Excellent communication and interpersonal skills are essential.
Additional information
The post is temporary until 26th March 2027.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools-based staff the Headteacher / Governing Body.
This vacancy is suitable for post share.
This post is subject to a Disclosure and Barring Service Enhanced check.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :
Important information you need read in order to complete your application:-
If you wish to have an informal discussion after reading the job description and person specification, please contact Anna Graham - anna.graham@cardiff.gov.uk
Job Category Project Opportunities
Department Social Services - Adults
Working Pattern/Contract Type Full Time Temporary
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