Line of Service
Internal Firm Services
Industry / Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Director
Job Description & Summary
About the role :
The Delivery Lead is accountable for the end-to-end delivery health of a portfolio of large complex customer operations managed service engagements. The role is responsible for ensuring delivery excellence across transition and run safeguarding commercial outcomes driving continuous improvement and transformation and leading high-performing global delivery teams in line with PwC Operates Delivery Standards.
The Delivery Lead acts as a senior operational specialist and trusted advisor to clients Partners and internal stakeholders ensuring services are delivered efficiently compliantly and to contracted service levels while protecting margin and enhancing client satisfaction.
What your days will look like :
* Oversee the end-to-end delivery health of large complex customer operations managed service engagements.
* Ensure delivery excellence across transition and run safeguard commercial outcomes and drive continuous improvement and transformation.
* Lead high-performing global delivery teams in alignment with PwC Operates Delivery Standards.
* Serve as a senior operational specialist and trusted advisor ensuring efficient compliant service delivery to contracted levels protecting margin and enhancing client satisfaction
This role is for you if :
* Experience leading large complex customer operations managed service engagements (5m20m p / a) with full delivery responsibility.
* Strong delivery leadership across transition and run ensuring quality stability SLA performance people engagement and client satisfaction.
* Proven ability to manage delivery budgets improving operational efficiency optimise margins and overseeing multilocation delivery teams.
* Skilled in supporting and executing transition plans including risk resource and operational planning.
* Credible senior stakeholder leader acting as a trusted advisor and driving transformation and continuous improvement in engagements.
* Inclusive highperformance people leader who develops capability succession and a culture of accountability and excellence.
What youll receive from us :
No matter where you may be in your career or personal life our benefits are designed to add value and support recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office home and client site; private medical cover and 24 / 7 access to a qualified virtual GP; six volunteering days a year and much more.
Optional Skills
* Accepting Feedback
* Active Listening
* Analytical Thinking
* Automation
* Automation Framework Design and Development
* Automation Solutions
* Budgetary Management
* Business Process Automation (BPA)
* Business Process Improvement
* Business Process Outsourcing
* Business Transformation
* Coaching and Feedback
* Communication
* Continuous Process Improvement
* Creativity
* Data Quality Automation
* Deliverable Planning
* Delivery Excellence
* Design Automation
* Digital Transformation
* Embracing Change
* Emotional Regulation
* Empathy
* Inclusion
* 36 more
Key Skills
* Forklift
* Customer Service
* Organizational skills
* Basic Math
* Dealership Experience
* Laundry
* SyteLine
* Warehouse Experience
* Dispatching
* Personal Injury Law
* Translation
* Project Coordination
Employment Type :
Full-Time
Experience :
years
Vacancy :
1
Travel Requirements
Not Specified
Available for Work Visa Sponsorship
No
Government Clearance Required
No
Job Posting End Date
Required Experience :
Director
Required Experience : Director
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