Primary Details
Time Type: Full time | Worker Type: Employee
Assistant Claims Manager – Marine (Third Party)
Location: London/Hybrid
The Opportunity:
We are seeking a dynamic Claims Professional to join our Marine & Energy team in London as an Assistant Claims Manager. You will manage a diverse portfolio of claims, including Protection and Indemnity and Marine Liabilities, while supporting your team across multiple locations.
Enjoy hybrid working and excellent benefits in a supportive, inclusive environment. We welcome insurance professionals looking to advance their careers.
Your Responsibilities:
1. Ensure team compliance with processes, procedures, statutory, and corporate standards.
2. Manage your caseload of high-value marine liability and P&I claims efficiently and effectively.
3. Provide excellent customer service and develop strong relationships to meet client needs.
4. Resolve customer issues promptly and efficiently.
5. Collaborate with the Claims team to support business acquisition and retention, including broker relationship management.
6. Produce monthly and ad hoc reports on claims to assist Underwriters and ensure accurate reserving.
7. Monitor reports for accuracy and data quality.
8. Supervise Claims staff to meet service levels and maintain quality standards.
9. Support team development through PMP and PDP, identifying training needs.
About You:
* Strong understanding of insurance and reinsurance, especially marine liability.
* Preferably ACII or legally qualified.
* Knowledge of MI reporting and report creation.
* Effective time management with strong planning skills.
* Attention to detail and accuracy.
* Excellent written and verbal communication skills.
* Ability to build relationships and influence stakeholders effectively.
Why QBE? At My Best
At QBE, we aim to make our people feel rewarded and inspired. Our “At My Best” initiative reflects our commitment to your wellbeing, offering flexibility and support tailored to your life stage. Our culture is built on our QBE DNA, fostering resilience and embracing change.
As an international insurer with over 13,000 employees across 27 countries, we combine impact with a friendly, down-to-earth workplace. Learn more about why you should work with us on our careers website.
QBE Benefits
* 30 days holiday plus options to buy additional days.
* Flexible working arrangements.
* Pension: Employer contributions of 10% of salary.
* Private medical insurance for you and your family.
* Family-friendly policies including 26 weeks of full pay leave.
* Remote work abroad: Up to 20 days/year in certain locations.
* Sustainable investing: Supporting green and social initiatives.
* Cycle-to-Work: Bike and accessories up to £5,000.
Visit our Reward Page for more details.
Our Awards & Recognition
We are proud of our awards, including:
* AXCO Global Insurance Awards 2024: Network Management of the Year
* Insurance Business UK 5-Star Cyber Awards 2024: Rated as a 5-Star Cyber Insurer
* UK IT Industry Awards 2023: Green Technology Innovation of the Year
* Working Dads Employer Awards 2023: Parental Policies Award
* Insurance Post British Insurance Awards 2023: 5-Star Employee
See all our awards here.
Diversity & Inclusion
We foster an inclusive, diverse culture, partnering with Stonewall, Working Families, and supporting initiatives like the Women in Finance Charter and Race at Work. Details are on our Careers Page.
Accessibility
We support accessible recruitment. Please inform us of any accommodations needed during the process.
Sustainability & ESG
Our sustainability efforts focus on a net-zero economy, resilient workforce, and innovative solutions. Learn more on our Sustainability homepage and read our latest Sustainability Report.
Next Steps
If you're passionate about contributing to our vision, apply now by submitting your CV and relevant documents. Our Talent Acquisition team will contact you if you meet the role requirements.
Join us and help shape a resilient future!
Skills:
Adaptability, Claims Administration, Claims Settlement, Communication, Critical Thinking, Customer Value Management, Insurance Claims Processing, Collaboration, Performance Management, Negotiation, Risk Management, Sound Judgment, Stakeholder Management, Strategic Leadership, Strategic Management
How to Apply:
Click "Apply" and follow the steps to submit your application.
Equal Opportunity:
QBE is an equal opportunity employer, committed to complying with relevant legislation.
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