Your newpany
This Sheffield-basedpany is a thriving, fast-paced organisation currently in an exciting phase of growth. Known for its supportive culture and strong focus on employee development, it offers a fantastic environment for both graduates and experienced professionals to build a rewarding career.
Your new role
As the new Collections Specialist, you’ll play a key role in managing high-volume accounts and driving efficient debt recovery processes. This is a fast-paced position ideal for a
recent graduate looking to launch their career or an experienced credit control professional ready for their next challenge.
This role is ideal for someone who enjoys problem-solving, thrives in a target-driven environment, and takes pride in delivering excellent customer service.
Day to day:
1. Managing Your Ledger: Reviewing your assigned accounts to identify overdue payments and prioritise follow-ups.
2. Customer Contact: Reaching out to customers via phone and email to chase outstanding invoices, discuss payment plans, and resolve queries, helping to maintain healthy cash flow and reduce overdue accounts.
3. Dispute Resolution: Investigating discrepancies such as short or overpaid invoices and working with internal teams to resolve them quickly and accurately
4. Investigate and resolve billing or payment discrepancies in a timely and professional manner.
5. Provide excellent service while maintaining positive and productive relationships with customers.
6. Identify and resolve issues with incorrect or iplete payments to ensure accurate and up-to-date account records.
What you'll need to succeed
7. Previous experience in credit control, accounts receivable, or collections (though strong customer service backgrounds can also transition well)
8. Excellentmunication skills, confident on the phone and clear in written correspondence
9. Strong negotiation abilities able to handle difficult conversations and secure paymentmitments
10. Attention to detail accurate record-keeping and ability to spot discrepancies
11. Organisational skills able to manage a high volume of accounts and prioritise effectively
What you'll get in return
12. Amazing office, 4 days in the office, 1 day working from home
13. A fantasticpany culture supportive, inclusive, and focused on your growth.
14. 25 days holiday plus bank holidays
15. Private medical insurance
16. A collaborative and friendly team
17. Clear career development opportunities in a growing business