Job Description
Alexander Lloyd is delighted to be working on an exclusive basis, to appoint an experienced HR Shared Services Manager for a well-established and growing organisation headquartered in the Epsom area.
You will be responsible for leading the HR Operations function, ensuring a seamless and technology-enabled employee lifecycle experience, overseeing payroll and reward processes and driving data-led improvements across HR systems and services. This role is critical in delivering operational excellence, ensuring regulatory compliance, and supporting the wider People strategy.
Key Responsibilities
* Lead and develop the HR Operations and Shared Services team, setting clear objectives, performance standards and governance frameworks.
* Own the end-to-end employee lifecycle, including Right to Work compliance, contract administration, HR queries and service delivery against defined SLAs.
* Oversee payroll operations, ensuring accuracy, timeliness and robust controls, working closely with Finance and external providers.
* Manage compensation and benefits processes, including pay changes, benefits enrolment and employee communications.
* Lead the annual salary review and bonus cycles, ensuring data accuracy, budget adherence and effective implementation in the HRIS.
* Manage relationships with external benefits providers and brokers, overseeing renewals, P11D reporting and benefits communications.
* Lead centralised HR administration for formal documentation and hearings, ensuring high-quality, audit-ready records in partnership with Employee Relations.
* Act as operational owner of the HRIS and people systems, driving system enhancements and implementation of new HR technologies.
* Improve people data quality and governance, delivering high-quality reporting, dashboards and actionable insights.
* Identify and implement automation opportunities to streamline processes, reduce cycle times and improve the employee and manager experience.
Skills and Experience
* Significant experience in HR Operations or Shared Services, including payroll oversight and full employee lifecycle administration.
* Proven people management experience, with the ability to lead and develop multi-disciplinary teams.
* Strong process and controls mindset, with experience building SOPs, SLAs and audit trails.
* High data literacy with experience translating data into meaningful insights and reports.
* Solid knowledge of UK Right to Work legislation, employment law administration and GDPR/data privacy requirements.
* Experience owning HRIS/HR systems, including system implementation or migration projects.
* Excellent stakeholder management skills with a strong service-oriented approach.
Please quote reference 51949 when calling Martin at Alexander Lloyd or email mhe@alexanderlloyd.co.uk. This is only one of many vacancies we are handling. Alexander Lloyd Human Resources Recruitment Solutions is the leading recruiter for HR Director, Manager, Business Partner, Learning & Development, Internal Communications, Talent Acquisition and Reward opportunities across Surrey, Sussex, Kent and London.
Due to the high volume of applications, we regret that we cannot respond to all applicants individually. If you do not hear from one of our consultants, you have not been shortlisted for this role.