If you are passionate about making a meaningful difference in the lives of patients within the community, could play a vital role in providing high quality administrative support to our Practice and Patients, and can effectively collaborate with our well-established interdisciplinary team, then we would love to hear from you.
In accordance with Practice Policies and Procedures and the duties and responsibilities outlined in the Medical Receptionist role, the post holder will be required to provide high quality administrative support in a professional, respectful and confidential manner to patients at all times
Derwent Practice is a large and well-established family friendly Practice within the Malton Community, rated good by CQC in 2023. We have a dedicated and supportive team of healthcare professionals, including 10 GP Partners, Salaried GPs, Practice Nurses, Pharmacists, Physiotherapists, Advanced Nurse Practitioners and Mental Health Practitioners as well as a full complement of support staff. Our multi-disciplinary approach allows us to provide comprehensive and personalised care to our patients and fosters a welcoming environment for all.
Derwent Practice is part of The North Riding Primary Care Network, founded in 2019 which has four member practices. As a network we collaborate on several projects to address health inequalities and share best practice.
With a patient population of 21,000 patients, Derwent Practice also provides medical care and treatment to 4 local care homes (a combination of both residential and nursing homes), supported living settings and also provides medical care cover for the local community hospital for a number of inpatients. In addition to care provided for our local community, we are dedicated to training future generations of healthcare professionals and are associated with Hull-York Medical School and Coventry University where we provide training to foundation Doctors and Student Nurses.
To assist the doctors and nurses to provide a good standard of Primary Healthcare for patients in a respectful, professional and confidential manner.
To advise patients ofcharges for private services, accept payment and issue receipts.
To handle urgent callsin a logical and calm manner and allocate visits.
To handle 'urgent'telephone results, document appropriately and pass to a GP in a timely manner.
Provide cover for colleagues during holiday and sickness absence.
Work flexibly and within practice policies and procedures to cover all aspects of reception work.
Provide a reception service to patients collecting prescriptions and other documents from the Practice
Ensure all visitors to the Practice sign in as appropriate, adhering to Practice Health and Safety Policies and Procedures, and alerting Management of their presence.
Any changes will be discussedprior to implementation wherever possible.
To assist the doctors and nurses to provide a good standard of Primary Healthcare for patients in a respectful, professional and confidential manner.
To advise patients ofcharges for private services, accept payment and issue receipts.
To handle urgent callsin a logical and calm manner and allocate visits.
To handle 'urgent'telephone results, document appropriately and pass to a GP in a timely manner.
Provide cover for colleagues during holiday and sickness absence.
Work flexibly and within practice policies and procedures to cover all aspects of reception work.
Provide a reception service to patients collecting prescriptions and other documents from the Practice
Ensure all visitors to the Practice sign in as appropriate, adhering to Practice Health and Safety Policies and Procedures, and alerting Management of their presence.
Any changes will be discussedprior to implementation wherever possible.
Experience of working in an administrative office environment.
Experience of working in Healthcare.
Medical Terminology.
Experience of working in an administrative office environment.
Experience of working in Healthcare.
Medical Terminology.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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