Job Description
Do you have a love for technology and interacting with people? Do you want to be part of a smart, fast-growing, and diverse team delivering exceptional support to our clients? Do you want to work with a varied set of charities and not for profitorganisations, whose aim is to make a positive difference?AtPenelopeour mission is simple: to provide great & affordable IT support fororganisationsmaking a positive difference.Werelooking for a capable 1st line IT support engineer who enjoys working with people + technology, likes solving problems and is looking for a new challenge.About usWerePenelope:We provide IT support and services to charities and social enterprises across the UK.
Althoughwerean MSPweredifferentwe have strong social and ethical principles and as a result our clients like working with usour focus is on the quality of the service and good solutions wedeliver rather thanmaximisingprofit.We are a Living Wage employer and a certified B-Corp company with a friendly and growing team. We believe inhard workand good,long lastingsolutionsour genuine aim is to provide our clients with thevery bestlevels of service.We have offices in Bath and London.About the roleWere looking for someone who is comfortable and experienced working at a 1st / 2nd line level providing desktop support to our clients and their users. We supportorganisationsusing a variety of cloud (Office 365, Azure, G Suite) and on-prem (Windows, Macs, Exchange, SQLetc) environments so we will be looking to build-on your existing experience and to teach you some new things along the way.
This role will be mostly based in the office or onsite.Wereseekinga peopleperson who is capable, eager, and smartwe really value problem solving and soyoullbe someone who likes a challenge and finding the right solution.Every day will be differentitsa varied role so as well as supporting clients remotely,youllhave an opportunity to visit them on-site and toparticipatein projects, migrations, etc. Depending on your experience and the types of technologyyoureinterested in thentherellalso be the opportunity to learn new tech and to do somespecialisation.Essential:Ability toenthusiasticallydiagnose technical issues quickly, in person, over the telephone and via our ticketing systemAbility to communicate with users at all levels, simply and accurately describing technical problems in a way that users can understand (avoiding jargon)Excellent people and communication skills, both spoken and in writingExcellent problem-solving skills with a proactive and analytical approachExcellentorganisationaland time management skills - multitasking isa mustGreat attention to detailPreviousexperience supporting users with laptop, desktop, and printer issuesExperience supporting and administrating Office 365 and/or Google WorkspaceExperience supporting networking devices / functions such as DHCP, Wi-Fi, routers, broadband etc.Experience supporting Windows 10 and common desktop software including Microsoft OfficeBasic understanding of cloud conceptsHave the right to work in the UKAt least twoyears experience* in a similar position. (*experience excludes any time as an apprentice or trainee)DesirableExperience supporting users within avirtualisedenvironmentExperience supporting users and devices running MacOSExperience supportingvirtualisedinfrastructure assetsExperience of MDM (mobile device management)inTune/ Apple ConfiguratorNetworking skills, TCP/IP, routing, DNS,etcMicrosoft Windows Server 20082019 experienceA certified MCP (Microsoft Certified Professional)Experience working within a managed service provider (MSP) environmentABachelor's Degreeor equivalent advanced studies / trainingWhatwereofferingOur ability to support our clients is down to the skill and hard work of our teams.
Wedon'tjust want to attract the best and brightest people to come and work with us, we want you to stay and grow with us.We offer a wide range of benefits that are designed to enhance your career and wellbeing:A negotiable salary up to£30kdependent on experience with the potential for bonuses based on performanceA supportive, stimulating, and nurturing environment - a place where you can thrive24 days holiday plus bank holidaysGenerous pension schemeElectric vehicle salary sacrifice schemeCycle to work salary sacrifice schemeCinema/Cultural/Gym membershipPotential for hybrid workingA fun office environment with some clever colleaguesOpportunity to grow with us - access to training and further qualificationsTPBN1_UKTJ