Job Details Summary: As a Waterlink Plumbing Team Leader, you'll be responsible for overseeing our team's daily operations from start to finish. You'll use your expertise to guide plumbers through project initiation, planning, and execution, ensuring all work is completed efficiently and to the highest standards. A key part of this role is to act as a mentor, providing hands-on support and training to help team members grow and develop their skills. You'll be the point person for monitoring progress, troubleshooting issues, and making sure every customer interaction is handled with professionalism and a focus on satisfaction. This role also includes a standby component to ensure our team can respond effectively to urgent needs. If you're a skilled plumber with a passion for leadership and a skill for mentoring, we encourage you to apply. Main Responsibilities Lead, motivate, develop and appraise Waterlink plumbers to ensure they are fully motivated to achieve peak performance and meet the department's needs. To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes. To liaise with the Scheduling Team to ensure work is planned efficiently to minimise downtime whilst making sure time is recorded accurately to the correct project. Develop and maintain key internal and external contacts to resolve customers problems and liaise with various departments to improve overall knowledge of the business. Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints. Attend quarterly teams’ briefs and other meetings as required, contribute where necessary to help the department achieve its targets whilst seeking to positively influence the progression and growth of the department. To manage and lead people in line with HR, H&S and business guidelines. This includes appraisals, bi-monthly 1-2-1s and absence reviews. Ensure field teams and plumbers are following department processes and policies and are expected to take responsibility for putting forward solutions when required. Monitor and assess field vehicle and plant condition, reporting issues when required. Identify new commercial opportunities providing estimates and quotations for future work and preparing jobs for closure where work has been completed. Monitor workloads to make sure there is no excessive backlog and contribute to decisions made regarding the level/reallocation of contract labour. Ensure all work is carried out in accordance with best practice and complies with all relevant regulations. Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained. To make informed and pragmatic decisions considering customer satisfaction, income and profit targets when making decisions. You'll need: Skills / Qualifications / Experience Strong operational experience and industry knowledge. Effective communication and interpersonal Skills Must be able to work under pressure and meet deadlines whilst working unsupervised whilst supervising others. Level 2 Cities and Guild Plumbing Qualification It will be a bonus if you have: Skills / Qualifications / Experience EUSR Water Hygiene Card WIAPS approved plumber Level 3 Cities & Guild Plumbing Qualification Knowledge of New Roads and Street Works Act 1991 is essential with NRASWA Supervisor Qualification Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. What can you expect from your recruitment? To apply for this position, please submit your CV on our career’s website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Summary: As a Waterlink Plumbing Team Leader, you'll be responsible for overseeing our team's daily operations from start to finish. You'll use your expertise to guide plumbers through project initiation, planning, and execution, ensuring all work is completed efficiently and to the highest standards. A key part of this role is to act as a mentor, providing hands-on support and training to help team members grow and develop their skills. You'll be the point person for monitoring progress, troubleshooting issues, and making sure every customer interaction is handled with professionalism and a focus on satisfaction. This role also includes a standby component to ensure our team can respond effectively to urgent needs. If you're a skilled plumber with a passion for leadership and a skill for mentoring, we encourage you to apply. Main Responsibilities Lead, motivate, develop and appraise Waterlink plumbers to ensure they are fully motivated to achieve peak performance and meet the department's needs. To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes. To liaise with the Scheduling Team to ensure work is planned efficiently to minimise downtime whilst making sure time is recorded accurately to the correct project. Develop and maintain key internal and external contacts to resolve customers problems and liaise with various departments to improve overall knowledge of the business. Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints. Attend quarterly teams’ briefs and other meetings as required, contribute where necessary to help the department achieve its targets whilst seeking to positively influence the progression and growth of the department. To manage and lead people in line with HR, H&S and business guidelines. This includes appraisals, bi-monthly 1-2-1s and absence reviews. Ensure field teams and plumbers are following department processes and policies and are expected to take responsibility for putting forward solutions when required. Monitor and assess field vehicle and plant condition, reporting issues when required. Identify new commercial opportunities providing estimates and quotations for future work and preparing jobs for closure where work has been completed. Monitor workloads to make sure there is no excessive backlog and contribute to decisions made regarding the level/reallocation of contract labour. Ensure all work is carried out in accordance with best practice and complies with all relevant regulations. Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained. To make informed and pragmatic decisions considering customer satisfaction, income and profit targets when making decisions. You'll need: Skills / Qualifications / Experience Strong operational experience and industry knowledge. Effective communication and interpersonal Skills Must be able to work under pressure and meet deadlines whilst working unsupervised whilst supervising others. Level 2 Cities and Guild Plumbing Qualification It will be a bonus if you have: Skills / Qualifications / Experience EUSR Water Hygiene Card WIAPS approved plumber Level 3 Cities & Guild Plumbing Qualification Knowledge of New Roads and Street Works Act 1991 is essential with NRASWA Supervisor Qualification Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. What can you expect from your recruitment? To apply for this position, please submit your CV on our career’s website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £45,000 p.a. (dependent on experience) Join our team: Be you, belong and valued. Grow a career with a meaningful purpose. Join our team: Be you, belong and valued. Grow a career with a meaningful purpose.