Supervisor
£26,900 - 40 hours per week
Address: Southwaite Services, M6, Broadfield Road, Carlisle CA4 0NT
As a Supervisor, you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is to be an enthusiastic leader and brand ambassador within the nation’s favourite coffee shop, serving coffee, tea, and specialty beverages while delivering exceptional service as we transform the UK’s rest stop experience.
What we offer our Supervisors:
* Annual bonus up to £3,445 pa*
* Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more
* Enhanced benefits including pension, sick pay, maternity, paternity, and life assurance
* Development opportunities including funded qualifications, leading to the next step in management
What you will be doing as a Supervisor:
* Leading your team to achieve and maintain excellent brand standards and customer service
* Maximising profit by driving sales and controlling costs
* Processing stock counts and orders
* Partnering with the Store Manager to set targets for the team
* Providing coaching and feedback to team members, identifying training needs
* Taking ownership of customer feedback and responding promptly
* Supporting the team with food and beverage preparation
What you’ll bring to us:
* Previous experience leading or supervising a team is highly desirable
* Passion for delivering a memorable customer experience
* Excellent communication skills and decision-making ability
* Ability to work independently and make reasoned decisions under pressure
Whether you are a shift manager, team leader, supervisor, duty manager, or aspiring to grow into management, or a team member, customer service assistant, or crew member seeking the next step, we want to hear from you!
Please note that some sites may have limited or no access via public transport. Ensure you can access the site before applying.
Where our customer’s journey pauses, yours just begins.
Apply today!
Please note internally, this role is called Team Leader.
Want to know what it's like to work for us? Find out from our colleague Fabiana.
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