We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you’ll love this role of Implementation Consultant - HR
This is a customer-focused, high-impact role where you will support Education and Local Government clients in implementing and optimising Civica’s HRP software. You’ll work closely with customers to improve their HR processes, increase efficiency, and deliver better day-to-day outcomes through effective use of technology.
You’ll be involved across the full delivery lifecycle—analysing current processes, designing improved solutions, and providing hands-on implementation, training, and support. The role offers a strong mix of consultancy, problem-solving, and client engagement, with opportunities to influence both customer success and product development through feedback and insight.
If you enjoy working in a collaborative environment, solving real-world HR challenges, and delivering measurable value to customers, this role provides the platform to do exactly that.
Key Responsibilities
• Deliver HR software implementation, consultancy, and training services to customers
• Analyse existing HR processes and identify opportunities for improvement and optimisation
• Design and implement solutions using Civica HRP software
• Troubleshoot and resolve customer issues, including escalated support tickets
• Provide clear, practical solutions to improve customer operations and efficiency
• Build and maintain strong relationships with stakeholders across Education and Local Government
• Deliver work in line with agreed project plans, timelines, and budgets
• Produce clear and accurate documentation to support knowledge sharing and customer success
• Collaborate with internal teams to deliver high-quality customer outcomes
• Provide feedback to product teams to support continuous improvement and development