Salary: Circa £25,000 to £35,500 depending on skills, knowledge and experience
Grade: Band 1
Contract type: TfL
Reference: 2007
Contract details: Permanent
Location: Baker Street, will be required to travel across the network on a regular basis
Application closing date: 22 August 2025 at 23:59
Overview Of Role
We are looking for a customer-focused Assistant Skills Data Analyst with a keen eye for detail and a proactive approach to managing competence-based training data and systems within the Operations Training and Skills Development (OTSD) team. This role supports the day-to-day operation of learning and licensing systems, helps maintain accurate records, and produces clear and reliable data reports that meet business and legal requirements.
You will work closely with internal teams and stakeholders, helping them understand their data needs, generating dashboards and reports, and ensuring processes are followed and documented correctly.
Accountabilities Include
* Supporting the management of competence, learning, and licensing data using established systems and processes.
* Triage incoming support requests by managing a shared email inbox, using prioritisation techniques to escalate appropriately within a multi-level support model.
* Create and maintain clear and simple Power BI dashboards and reports using data from a single source.
* Work with stakeholders to agree reporting needs, especially where users may be unfamiliar with the data available.
* Use and maintain systems for staff competence, health, licensing, or other records where the sequence of actions matters.
* Keep and create SharePoint pages and maintain lists, ensuring correct permissions and controls are in place to protect personal data (GDPR).
* Identify patterns in data, such as trends or outliers, that may require further investigation.
* Communicate insights clearly and explain the meaning behind the data to non-technical audiences.
* Follow standard processes with precision, flagging when support is needed to maintain data quality and consistency.
Your Skills And Knowledge Should Include
* Confident use of Power BI to build reports and dashboards. (Essential)
* Solid understanding of Excel and using formulas to manipulate data. (Essential)
* Experience using administrative systems to track processes and records (e.g., competence or licensing platforms). (Essential)
* Experience updating and managing content and permissions in SharePoint. (Desirable)
* Ability to interpret data and communicate findings in a clear and approachable way. (Essential)
Your Experience Should Include
* Familiarity with the Microsoft Power Platform (e.g., Power Automate, Power Apps). (Essential)
* Exposure to Learning Management Systems (LMS), Competence Management Systems (CMS) or Licencing systems such as Sentinel. (Desirable)
We are looking for
* A willingness to learn, operate, and adapt to new systems and processes.
* Someone who values accuracy, consistency, and clarity.
* A strong communicator who can support others in understanding their data and reporting needs.
Application Process
* Please apply using your CV
* Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
* PDF format preferred and do not include any photographs or images
* You might be invited to a pre-screening interview or to answer some questions prior to an interview.
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
* Final salary pension scheme
* Free travel for you on the TfL network
* Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
* 30 days annual leave plus public and bank holidays
* TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
* Private healthcare discounted scheme (optional)
* Tax-efficient cycle-to-work programme
* Retail, health, leisure and travel offers
* Discounted Eurostar travel
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