Assistant Property Manager
Up to £29,000 basic + mileage
Monday - Friday, 9-5:30pm
Fully remote with occasional site visits
Job Introduction
A leading organisation in the housing sector is seeking an experienced Assistant Property Manager to support their Southwest Property Management Team across South Devon. This customer-facing role involves day-to-day housing management, property inspections, and resident engagement. The successful candidate will help deliver excellent service to residents and clients while maintaining high standards across a varied property portfolio.
You will join a dedicated housing management team that works collaboratively to provide reliable services across Affordable, Private Rented, and Leasehold properties.
The ideal candidate will bring experience in Affordable Housing, lettings, and property management, along with strong administrative and organisational skills. You should be confident working independently, adaptable to changing environments, and committed to delivering outstanding customer service. If you are passionate about housing management and want to make a positive impact in local communities, this role offers an exciting opportunity.
Who We’re Looking For
We are seeking an individual who embodies professionalism, reliability, and a commitment to delivering high-quality service for both residents and clients. You should be able to work confidently under your own initiative and build strong, positive relationships with stakeholders.
Key Responsibilities
* Assist the Property Manager with administration of the client’s customer portal, responding to housing management queries and ensuring accurate, high-quality updates.
* Support with block inspections, site visits, and general property oversight.
* Manage incoming repair cases, reviewing and raising repairs for rented properties in collaboration with the Property Managers.
* Deliver excellent customer service across all interactions, including supporting residents during onboarding and move-in processes.
* Oversee the void process, including advertising properties, arranging inspections, coordinating move-out/move-in appointments, and ensuring new residents receive the relevant information.
* Communicate clearly and professionally with residents, managing digital customer contact channels.
* Assist with gathering data for client KPI reports and other reporting requirements.
* Build and maintain effective working relationships with residents, clients, and wider stakeholders.
Key Requirements
* Experience in Affordable Housing within a lettings or property management role.
* Ability to work proactively and independently.
* Strong administrative, organisational, and report-writing skills.
* Excellent customer service skills and the ability to adapt to a fast-paced, changing environment.
* Proficient IT skills (Word, Excel, and relevant housing or CRM systems).
* A housing-related qualification (desirable but not essential).
What’s on Offer
This organisation is committed to fostering an inclusive and supportive working environment. You will have access to ongoing learning and development opportunities to support your career growth.
A comprehensive benefits package is available, which may include:
* Flexible working arrangements
* Enhanced maternity/paternity packages
* Life assurance
* Pension scheme
* Additional annual leave
* Private medical insurance
* Cycle to Work scheme
* Employee assistance programme
* Retail discounts
* Childcare support
* Season ticket loans
* Sick pay schemes
* Personal development plans
We read through every application thoroughly and will contact you back swiftly if we think you would be a good fit for the role.
Best of luck!