Casual Retail Assistant When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Kickstart your career Leicester City Football Club as a Casual Retail Assistant! Contract Type: Casual Do you have the drive and passion to make a real impact at Leicester City Football Club? About The Role & Who Were Scouting Were on the lookout for passionate and personable Retail Assistants to join our Fanstore squad at Leicester City Football Club on a casual basis. As a Retail Assistant, youll play a key role in the delivery of excellent customer service to all fans and visitors to the King Power Stadium Fanstore and/or Highcross Fanstore, and support colleagues across the E-Commerce and Warehousing teams where required. Depending on your deployment for work assignments, your responsibilities will include: Fanstore: To provide excellent customer service at all times. To maintain store standards and ensure all housekeeping and health and safety policies are adhered to. Flexible to work in different departments as required. To carry out duties either on the shop floor, till points, stock room or shirt printing area as directed by the supervisor/manager. To be proactive in terms of duties, working on own initiative to identify and recommend improvements. Ensure all till and cash handling procedures are carried out and followed as per company policy. Offer full support to the management & supervisory team at all times to ensure the effective running of the store. Must be flexible with regards to hours of work depending upon the needs of the business and including working matchdays/evenings. E-Commerce: To process internet orders on a daily basis without delays. Ensuring that a high standard of customer service is delivered at all times. Answering the phone, emails and dealing with all customer enquiries. Processing returns within the given time frame. Maintains warehouse and office space in a neat and safe manner. Picking and packing all internet orders whilst ensuring club standards are adhered to. Sending out orders promptly and on a daily basis ensuring accuracy. Ensuring that the Clubs health and safety policy is adhered to. Warehouse: To ensure all stock is organised and stored away efficiently. To regularly check stock levels to ensure the store system is constantly up to date. To support the management & supervisory team to complete regular stock takes. To ensure the shop floor replenishment is managed and efficient. To ensure all regular storeroom standards are maintained and used to their maximum potential. To ensure all deliveries are taken in, counted and stored. To provide the management & supervisory team with all delivery paperwork. To ensure all storeroom areas are in line with theClubs Health & Safety policies. If you are looking for a flexible working arrangement and you're excited about making a difference and contributing to the Clubs success, this could be the perfect opportunity for you! About The Club Leicester City Football Club has a rich and proud history were more than just a football club; were a community. Formed in 1884, weve achieved incredible milestones, including becoming Premier League champions in 2016 and winning the FA Cup in 2021. Our commitment to the local community, fans, and world-class experiences extends beyond the pitch. With the opening of our new state-of-the-art training ground in 2021, we continue to invest in our growth and success. Our team at Leicester City is more than just colleagues we invite you to join our Club and experience the exciting opportunities of a life in the football industry! One City. One Club. One Leicester. Leicester City Football Club believes that football is for all, and we are committed to Diversity and Inclusion, where valuing the individual is our highest priority. We are working to see equality across all areas of the Club and welcome applications from all areas of the community. If you have any requirements in regard to the recruitment process, please let us know; we are happy to support your needs. Next Steps Well be reviewing applications as and when they are submitted and invite shortlisted candidates for interviews, so dont wait if you think this role sounds like the right fit, apply today! Were excited to hear from you and cant wait to see how youll help us reach new heights!