Complaints and Information Team
Senior Complaints & Access to Information Officer
Salary: PO2 £44,019 - £47,040
Up to 6 Month secondment / Fixed Term ( Maternity Cover)
No. of roles: 1
An opportunity has arisen for motivated, confident and organised individuals to join our team and oversee the Council’s complaints for the People department, as well as completing internal reviews for Freedom of Information requests and line managing team members.
The role includes managing the department’s caseload through liaising with key officers within People services to ensure timely responses and data received. They will communicate with a wide range of stakeholders including customers, Elected Members and internal staff at all levels of the organisation. They will also be responsible for quality assuring responses and providing support to services on compliance with Freedom of Information Act, as well as line managing at least one Complaints Co-ordinator.
The successful applicant will have:
1. A strong customer service and community focus with experience of working in a customer facing environment
2. Excellent team, communication and stakeholder management skills with the ability to influence and build relationships
3. A good command and standard of written and spoken English
4. Good organisational skills to ensure compliance with deadlines and standards
The role is under our ‘flexible worker’ status, allowing for 3 days working from home and 2 days in the office at the Civic Centre in Enfield Town
If you can meet challenging deadlines, deliver a high-quality service & develop excellent working relationships we would like to hear from you.