Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
Reporting to the Assistant Housekeeping manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Lead and supervise Room Attendants to ensure service standards are followed and overall cleanliness
* Handle Guest concerns and react quickly, logging and notifying the proper areas
* Actively participate in daily briefing, daily warm up and department meetings as required
* Ensure Room Attendants are informed daily about priorities in their section
* Ongoing training, coaching and development ofColleagues to impact overall departmental morale
* Build strong relationship with other departments (ie. Engineering, Front Office, Food & Beverage)
* Follow departmental policies and procedures
* Report necessary maintenance items
* Follow all safety and sanitation policies
* Other duties as assigned
Qualifications
* Proficient in English (verbal & written) essential
* High school diploma or equivalent/Post Secondary Education in hospitality or related fieldpreferred
* Minimum 2 year experience in a supervisory capacity in a hotel Housekeeping environment
* Proven training skills
* Experience with Hotel Property Management System, Micros-Fidelio desirable and proven computer skills required
* Proactive with a meticulous eye for detail
* Strong organizational, supervisory and communication skills
* Able to convey information and ideas clearly
* Ability to evaluate and select among alternative courses of action quickly and accurately
* Work well in stressful, high-pressure situations
* Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
* Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
Additional Information
Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
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