This is fixed term post and the successful candidate would need to be familiar with the following IT systems that are used to provide the service: Medisoft/MediSIGHT, Netcall Liberty Converse, Cerner Millenium EPR, Microsoft Teams and 365. A familiarity of Oxfordshire MECS service is also required.
To work closely within the eye casualty team to deliver a comprehensive telephone triage service to highest standards of quality and care and making autonomous decisions using clinical and diagnostic ophthalmic knowledge and experience.
To work within your level of competency and within eye hospital guidelines seeking advice from and senior colleagues, as required, for safe practice.
To utilise a range of IT systems to access phone line, multiple electronic patient records systems and record relevant findings and triage outcome management plans.
Liaise with community optometry colleagues, GPs, ophthalmologist and other professional groups, as needed, on case by case basis.
To work efficiently to maximise the number of calls actioned each session.
To undertake administrative duties as agreed by Line Manager relevant to Telephone triage role.
To participate in and contribute as required to teaching and training relating to role.
Undertake clinical audit as required .
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .
In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospital s promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
To work closely within the eye casualty team to deliver a comprehensive telephone triage service to highest standards of quality and care and making autonomous decisions using clinical and diagnostic ophthalmic knowledge and experience.
To work within your level of competency and within eye hospital guidelines seeking advice from and senior colleagues, as required, for safe practice.
To utilise a range of IT systems to access phone line, multiple electronic patient records systems and record relevant findings and triage outcome management plans.
Liaise with community optometry colleagues, GPs, ophthalmologist and other professional groups, as needed, on case by case basis.
To work efficiently to maximise the number of calls actioned each session.
To undertake administrative duties as agreed by Line Manager relevant to Telephone triage role.
To participate in and contribute as required to teaching and training relating to role.
Undertake clinical audit as required .